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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. User and role management 2. Profile options and system configuration 3. Service catalog and category hierarchy 4. SR outcomes and resolutions 5. Scheduled processes and automation - Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows
Notifications, Emails, and Interactions	- Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications - Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking
Redwood UX and AI Features	- AI capabilities 1. SR classification AI 2. Knowledge recommendations - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Customer Entitlements and Action Plans	- Action Plans 1. Execution within service requests 2. Action plan templates - Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Productivity and Contact Center Tools	- Agent productivity tools 1. SmartText configuration 2. Dashboards and analytics 3. Hotkeys and shortcuts
Digital Customer Service and Chat	- Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps - Chatbot and automation 1. Virtual assistant configuration
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Screen pop functionality 2. Call flows configuration 3. Redwood CTI toolbar setup
Work Assignment and Routing	- Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution - Queues and assignment rules 1. Queue configuration 2. Agent capacity and availability 3. Assignment rules based on SR attributes

>> Oracle 1Z0-1064-26 Regualer Update <<

100% Pass Quiz 2026 1Z0-1064-26: Oracle Fusion Service 2026 Implementation Professional Updated Regualer Update

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q37-Q42):

NEW QUESTION # 37
Which statement is correct when describing the process of adding assignment rules from Service Setup?

A. Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
B. Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
C. Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
D. Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

Answer: A

NEW QUESTION # 38
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Object workflow
B. Objects
C. Exports
D. Roles and privileges
E. Fields
F. Icons
G. Themes
H. Reports

Answer: B,C,E,H

NEW QUESTION # 39
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.
B. Assign the new business object to a new component.
C. Assign object access roles to an administrative user.
D. Map a Visual Builder Cloud Service business object to the object API.

Answer: C,D

NEW QUESTION # 40
In which three situations can default coverage be applied?

A. globally, to all service requests that do not have any other coverage
B. to a specific customer account
C. for a specific period of time
D. for a specific SR category
E. for a specific SR status

Answer: A,C,D

NEW QUESTION # 41
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
C. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
F. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".

Answer: D

NEW QUESTION # 42
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