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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Customer loyalty and retention strategies
  • 2. Retail customer experience scenarios
  • 3. B2B and B2C commerce use cases
Topic 2: Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Explain customer-centric business transformation
  • 2. Identify competitive differentiators
  • 3. Position SAP Customer Experience portfolio value
Topic 3: SAP Customer Experience Solutions, Processes and Strategy41-50%- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. SAP Sales Cloud and Service Cloud positioning
  • 3. Customer data and experience management
  • 4. SAP Emarsys and customer engagement
- Business Process Integration
  • 1. Integration with SAP Business Suite
  • 2. Lead-to-cash processes
  • 3. Omnichannel customer engagement

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Other SAP C-BCSCX-2502 Exam Keywords

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which of the following actions can you perform in SAP Customer Data Cloud?

Answer: C


NEW QUESTION # 17
Which feature is available in SAP Commerce Cloud?

Answer: B


NEW QUESTION # 18
Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

Answer: B


NEW QUESTION # 19
Which SAP solutions help to drive profitable growth by pairing SAP Customer Experience and SAP Business Technology Platform?
Note: There are 3 correct answers to this question.

Answer: A,B,C


NEW QUESTION # 20
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 21
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