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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Education Cloud Configuration | 22% | - Work with Education Data Architecture (EDA) setup and configuration - Understand capabilities, features, and compatibility with other Salesforce products - Install and configure Salesforce Education solutions |
| Topic 2: Analytics | 7% | - Design and implement reports and dashboards for education stakeholders - Apply CRM Analytics and reporting solutions for education use cases |
| Topic 3: Integration and Data Management | 16% | - Assess integration requirements and strategies with external systems - Data migration, quality, governance, and volume management - Use EDA and data tools effectively |
| Topic 4: Solution Design | 19% | - Evaluate account and contact models, data relationships, and scalability - Design for student lifecycle management - Design solutions aligned with educational processes and data models |
| Topic 5: Domain Expertise | 18% | - Determine solution set for customer requirements: marketing, engagement, recruitment, admissions, student experience, advancement, alumni relations - Explain Education Cloud solutions for K-12 institutions |
| Topic 6: Implementation Strategies and Best Practices | 18% | - Plan, gather requirements, design, build, test, document, deploy, and optimize solutions - Governance, change management, staffing, deployment, and adoption best practices |
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NEW QUESTION # 101
An elementary school plans to implement the K-12 Architecture Kit in a new org. The school wants to be able to send SMS messages to parents.
Which solution should the consultant recommend to meet the requirement?
Answer: C
Explanation:
The K-12 Architecture Kit does not have a native feature to send SMS messages to parents. However, there are several apps on the AppExchange that can provide this functionality, such as Mogli SMS1, SMS Magic, or Twilio for Salesforce. These apps can integrate with Salesforce and allow users to send and receive SMS messages from within the platform. The consultant should recommend the school to explore the available apps on the AppExchange andchoose the one that best suits their needs and budget.
Marketing Cloud is a Salesforce solution that provides digital marketing tools, such as email, mobile, social, and web. Marketing Cloud can also send SMS messages to contacts, but it is a more complexand expensive solution than an app on the AppExchange. Marketing Cloud may not be necessary for the school's requirement of sending simple SMS messages to parents. Education Data Architecture (EDA) is a Salesforce solution that provides a flexible data architecture for educational institutions. EDA does not have a native feature to send SMS messages either.
References:
1: 7 obstacles & text messaging solutions for K-12 school ... - Mogli1
2: SMS-Magic Converse Text Messaging - AppExchange
3: Twilio for Salesforce - AppExchange
4: Marketing Cloud Overview - Salesforce
5: Education Data Architecture Overview - Salesforce
NEW QUESTION # 102
A university Alumni Relations office is replacing its legacy system with Salesforce. The consultant needs to load a large volume of alumni contact records into a new Salesforce environment.
Which two actions should the consultant take?
Answer: A,D
Explanation:
The consultant should set Account and Contact's sharing to private before the data load, and disable all TDTM trigger Handlers before the data load, to load a large volume of alumni contact records into a new Salesforce environment. Setting Account and Contact's sharing to private before the data load can prevent sharing recalculation and improve performance. Disabling all TDTM trigger Handlers before the data load can prevent unwanted automation and validation from running and affecting the data load. Setting Account and Contact's sharing to public Read/Write before the data load, or loading record owners after the Account and Contact data load is complete, are not actions that the consultant should take. Reference:
https://help.salesforce.com/s/articleView?id=sf.data_loader_tips.htm&type=5
https://powerofus.force.com/s/article/EDA-TDTM
NEW QUESTION # 103
A school district wants a free platform to instruct students on data visualization.
Which solution should the consultant recommend?
Answer: D
Explanation:
Tableau Public is a solution that the consultant can recommend to meet the requirement of providing a free platform to instruct students on data visualization. Tableau Public is a product that allows users to create and share interactive data visualizations online, using various types of data sources and charts. Tableau Public is free and accessible to anyone who wants to learn data visualization skills and techniques. Tableau CRM, Student Success Hub, and Trailhead are not solutions that can provide a free platform to instruct students on data visualization. References:
https://public.tableau.com/en-us/s/
https://www.tableau.com/academic/students
NEW QUESTION # 104
A college is planning an advancement campaign and wantsto create a report using Cross Filters that segments business school alumni by Household who work for Fortune 500...
Which report should the consultant create to meet the requirement?
Answer: C
Explanation:
A Contact and Account report can be used to segment business school alumni by Household who work for Fortune 500 companies using Cross Filters. The report can filter Contacts by their Primary Affiliation to the business school and their Household Account Name, and then use a Cross Filter to show Accounts with Account Type equals Fortune 500. A Contact and Affiliations report can show the affiliation details of Contacts, but not their Household information. A Contact and Relationships report can show the relationship details of Contacts, but not their Account Type. References:
https://help.salesforce.com/s/articleView?id=sf.reports_cross_filters.htm & type=5
https://powerofus.force.com/s/article/EDA-Reports
NEW QUESTION # 105
The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?
Answer: C
Explanation:
Explanation
A CRM strategy is a plan that outlines how an organization will use Salesforce to achieve its goals and objectives. A consultant should recommend prioritizing the organization's initiatives as part of the CRM strategy, as this will help align the Salesforce solution with the most important and urgent needs of the Advancement office, such as fundraising, donor engagement, alumni relations, etc. Prioritizing the initiatives will also help define the scope, timeline, and budget of the project, as well as the key stakeholders, success metrics, and risks involved2. Implementing Nonprofit Success Pack (NPSP) is a possible solution option, but not a recommendation for the CRM strategy. Starting solution design during a discovery session is a project management best practice, but not a recommendation for the CRM strategy.
NEW QUESTION # 106
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