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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Objectives
Topic 1: Troubleshooting and Support	- Common workspace issues resolution - Admin tools and diagnostic capabilities
Topic 2: Integrations and App Management	- Slack app installation and management - Salesforce and third-party integrations
Topic 3: Workspace Administration	- User provisioning and identity management - Slack workspace setup and configuration
Topic 4: Channel and Collaboration Management	- Messaging and collaboration features - Channel structure and governance
Topic 5: Security and Compliance	- Authentication and access controls - Data retention and compliance settings

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Salesforce Certified Slack Administrator Sample Questions (Q88-Q93):

NEW QUESTION # 88
You're an Org Owner for your company's Slack Enterprise Grid org. Your team wants to add standardized user attributes to members' profiles using existing Identity Provider (IdP) data.
What is the best method to enable this process?
(Select the best answer.)

A. Create custom profile fields for members to add standard attributes to their profile.
B. Use the SCIM API to sync attributes to your member profiles.
C. Use the Analytics API to sync attributes to your analytics dashboard.
D. Use the Custom Profile API to sync attributes to your analytics dashboard.

Answer: B

Explanation:
Slack's SCIM API documentation states:
"SCIM provisioning can be used to sync user attributes, like department, title, and location, from an Identity Provider to Slack profiles." Analytics API (A) and Custom Profile API (C) focus on reporting or manual updates, not syncing at scale.
Manual field creation (D) does not automate the syncing.
(Reference: Slack Administration Study Guide - SCIM Attribute Syncing)
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NEW QUESTION # 89
You are a Workspace Admin in your organization's Slack Pro instance.
A terminated user is still active because Okta (your IdP) is down.
Which immediate steps should you take?

A. Change the member's email to a dummy email and perform a force logout so they will not be able to log back in.
B. Deactivate the member's account in Slack settings, and ask the Human Resources (HR) team to notify you of any other employee updates until Okta is working again.
C. Temporarily make the #general channel read-only, delete the offensive messages left by the member, and reach out to the member's previous manager.
D. Ask your IT team and Primary Org Owner to contact both Okta and Slack customer service right away to address the technical issue.

Answer: B

Explanation:
Slack's immediate response guidance states:
"If SCIM provisioning is unavailable, Workspace Admins should manually deactivate users through Slack settings to immediately prevent access." Changing the email (A) is messy and not recommended. Making #general read-only (B) doesn't prevent broader access. Contacting support (D) is useful, but not immediate enough for stopping access.
(Reference: Slack Administration Study Guide - Managing User Access in Case of SCIM Outage)
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NEW QUESTION # 90
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)

A. Number of weekly active members (i.e., active in the last 7 days)
B. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
C. Number of multi-workspace channels across the organization
D. Percentage of message engagement in org-wide announcements channels in the last six months

Answer: B

Explanation:
Slack recommends measuring transparency by:
"Tracking the percentage of messages sent or viewed in public channels versus private channels and DMs. An increase in public activity correlates to increased organizational transparency." While engagement and activity metrics (A, C, D) are useful for other goals, measuring the public vs. private messaging ratio directly addresses transparency concerns.
(Reference: Slack Administration Study Guide - Analytics for Measuring Transparency and Collaboration)
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NEW QUESTION # 91
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Turn on app approvals, and have users individually request to install each app.
B. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
C. Use an Admin API to manage and approve apps automatically.
D. Pre-approve daily productivity apps, and restrict apps that are not commonly used.

Answer: B

Explanation:
Slack best practices recommend:
"Pre-approving key apps ensures fast adoption while restricting high-risk apps maintains security compliance." Admin API (B) is more technical and unnecessary at launch. Individual requests (C) create friction. Pre- approving apps and restricting non-common ones (D) isn't optimal unless based on risk evaluation.
(Reference: Slack Administration Study Guide - App Management Best Practices)
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NEW QUESTION # 92
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?

A. Full member with access to the marketing workspace
B. Single-Channel Guest with access to one project channel
C. Multi-Channel Guest with access to all relevant project channels
D. Slack Connect direct message (DM) between the contractor and project lead

Answer: C

Explanation:
Slack best practices recommend:
"For external users who need access to multiple channels but not the entire workspace, a Multi-Channel Guest account is the ideal solution." Full member access (D) is inappropriate for external users. Slack Connect DMs (B) would not provide full channel collaboration. Single-Channel Guest (C) would limit the contractor unnecessarily.
(Reference: Slack Administration Study Guide - Managing Guest Accounts in Enterprise Grid)
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NEW QUESTION # 93
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