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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products |
| Topic 2: Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns |
| Topic 3: Manage work orders and customer assets | 25–30% | - Process work order lifecycle: creation, assignment, completion, and closure - Manage work order products, services, and skills requirements - Create and manage work orders, work order types, and statuses - Manage customer assets, asset hierarchies, and service history |
| Topic 4: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Topic 5: Implement Microsoft Power Platform | 5–10% | - Extend functionality with customizations and solutions - Integrate with Power Apps, Power Automate, and Power BI - Configure and use connected field service and IoT features |
| Topic 6: Schedule and dispatch work orders | 15–20% | - Configure and use resource scheduling optimization (RSO) - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements |
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NEW QUESTION # 166
A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
Explanation
A white paper with black text Description automatically generated
NEW QUESTION # 167
Drag and Drop Question
Your organization recently implemented the Connected Field Service for Azure IoT Hub to remotely monitor IoT devices.
You need to register IoT devices from IoT Hub.
Which three steps should you perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 168
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 169
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 170
A new member of your company's scheduling department is learning which scheduling function to use in Dynamics 365 for Field Service, based on different scenarios.
You need to provide a scheduling matrix to the new team member.
Which scheduling function should be used with each scenario? To answer, drag the appropriate function to the appropriate scenario. Each function may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 171
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