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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Policies and Settings | 22% | - Security and compliance configurations - Analytics and dashboard usage - Slack Connect and app approval settings - Identity and access management |
| Topic 2: Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Topic 3: Delivery and Migration | 17% | - Understand implementation best practices - Plan and execute migration from other platforms - Define roles and responsibilities |
| Topic 4: Governance Structure | 8% | - Define admin and owner roles - Manage workflows and processes - Establish governance policies |
| Topic 5: Learning and Enablement | 18% | - Create learning materials and resources - Support adoption and troubleshoot issues - Plan and execute rollout strategies - Design training programs for users and admins |
| Topic 6: Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
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NEW QUESTION # 77
A marketing agency is seeking to improve its internal processes using Slack. Which of the following workflows would be most effectively managed within Slack?
Answer: D
Explanation:
Slack is ideally suited for coordinating marketing campaigns, as it facilitates efficient task assignments, real-time progress updates, and collaborative brainstorming within teams, enhancing workflow efficiency and team collaboration.
NEW QUESTION # 78
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?
Answer: D
Explanation:
The correct answer is C . A client's existing support model directly affects the Governance Session because governance defines how Slack is administered, who owns specific operational responsibilities, how requests are routed, how issues are escalated, and which roles are accountable for supporting users. If the current support model is centralized through IT, distributed through business-unit admins, handled through a service desk, or managed informally through champions, that structure will shape the recommended admin operating model. Option A, Key Messaging, may be influenced slightly because launch communications should explain where users get help, but messaging is not the primary deliverable affected. Option B, Channel Strategy, may include help channels, but channel naming and structure are only one part of the support model. Option D, Grid Design Workshop, focuses on workspace architecture and access, not the operational support process.
The support model belongs primarily to governance because it determines ownership, escalation, admin responsibilities, and sustainable post-launch operations.
NEW QUESTION # 79
Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?
Answer: B
Explanation:
The correct answer is A. Hidden . The scenario is explicit: the merger and acquisition project is confidential, and the project team must work together in a non-public way. A hidden workspace is the strongest fit because it prevents general discovery of the workspace by the broader organization and limits awareness to invited or authorized members. Option B, Open, is completely inappropriate because it allows broad access. Option D, By request, would allow members to see that the workspace exists and request access, which does not meet the "non-public" requirement. Option C, Invite-only, sounds restrictive, but hidden is the better answer when even the existence of the workspace should not be broadly visible. For confidential M & A work, the consultant must design for privacy, controlled membership, and minimized information exposure. A hidden workspace provides the right access posture for sensitive strategic work where visibility itself could create risk.
NEW QUESTION # 80
A multinational corporation is using Slack to facilitate communication across different regions and departments. What channel naming strategy should they implement to best serve their diverse and extensive team?
Answer: C
Explanation:
A standardized naming format that includes both the department and region helps in quickly identifying the relevant channels for users across different regions and departments, aiding in better organization and communication.
NEW QUESTION # 81
An Org Owner wants to assess the effectiveness of their teams' communication within Slack to improve productivity. Which feature of the Slack analytics dashboard should they primarily use to get insights into team communication patterns?
Answer: B
Explanation:
Analyzing active channels and their engagement levels provides valuable insights into how teams are communicating, highlighting which channels are most effective and potentially identifying areas for improvement.
NEW QUESTION # 82
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