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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
Key Concepts of Service Management15%- Services, service offerings, service relationships
- Service management as a practice
- Value, value co-creation, stakeholders
Technology and Information Management10%- Role of technology in service management
- Information management principles
ITIL Practices30%- Technical management practices
  • 1. Deployment management
    • 2. Infrastructure and platform management
      • 3. Software development and management
        - Service management practices
        • 1. Availability management
          • 2. Capacity and performance management
            • 3. Incident management
              • 4. Service level management
                • 5. Change enablement
                  • 6. Problem management
                    • 7. Service request management
                      • 8. Business continuity management
                        - General management practices
                        • 1. Relationship management
                          • 2. Information security management
                            • 3. Supplier management
                              • 4. Continual improvement
                                ITIL Guiding Principles15%- Start where you are
                                - Optimize and automate
                                - Collaborate and promote visibility
                                - Keep it simple and practical
                                - Focus on value
                                - Progress iteratively with feedback
                                - Think and work holistically
                                ITIL Service Value System20%- Purpose and components
                                - Governance
                                - Service value chain
                                • 1. Design and transition
                                  • 2. Improve
                                    • 3. Engage
                                      • 4. Plan
                                        • 5. Obtain/build
                                          • 6. Deliver and support
                                            - Continual improvement

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                                            EXIN ITIL 4 Foundation Sample Questions (Q191-Q196):

                                            NEW QUESTION # 191
                                            Which of these should be logged and managed as a problem?

                                            Answer: D

                                            Explanation:
                                            Explanation


                                            NEW QUESTION # 192
                                            What does 'change enablement' PRIMARILY focus on?

                                            Answer: B


                                            NEW QUESTION # 193
                                            Which practice would help a user gain access to an application that they need to use?

                                            Answer: C


                                            NEW QUESTION # 194
                                            Why and how is a user MOST LIKELY to contact the service desk?

                                            Answer: A


                                            NEW QUESTION # 195
                                            What is a change schedule PRIMARILY used for?

                                            Answer: A


                                            NEW QUESTION # 196
                                            ......

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