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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)
Predictive Engagement (GPE) Implementation45%- Setup and configuration basics
- Creating and managing action maps
- Optimization and continuous improvement
- Agent experience and real-time insights
- Defining customer segments and engagement strategies
Predictive Routing (GPR) Implementation40%- Configuration and setup of GPR
- Getting started and prerequisites
- Data preparation and model training
- Performance monitoring and reporting
- Testing, validation, and deployment

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q66-Q71):

NEW QUESTION # 66
Agents cannot see visitor interaction details from previous sessions in the Journey Panel.
(True/False)
Response:

Answer: A


NEW QUESTION # 67
Which of the following is NOT a valid action in a GPE Action Map?
Response:

Answer: C


NEW QUESTION # 68
An action map can only be active on a single webpage at a time.
(True/False)
Response:

Answer: A


NEW QUESTION # 69
Which two insights can Segment Reports provide?
(Choose two)
Response:

Answer: A,D


NEW QUESTION # 70
Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

Answer: C


NEW QUESTION # 71
......

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