Exam Dumps Operations-Management Collection & Operations-Management Hot Questions

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Process Design and Analysis- Process Mapping and Flow
- Capacity Planning and Bottlenecks
Topic 2: Quality Management- Six Sigma and Continuous Improvement
- Total Quality Management (TQM)
Topic 3: Project and Operations Scheduling- Scheduling Techniques
- Project Management Basics
Topic 4: Operations Management Foundations- Operations Strategy and Competitiveness
- Introduction to Operations and Productivity
Topic 5: Forecasting and Planning- Aggregate Planning
- Demand Forecasting Methods
Topic 6: Supply Chain and Inventory Management- Inventory Models and Control Systems
- Just-in-Time (JIT) and Lean Operations
- Supply Chain Design and Logistics

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Operations-Management Hot Questions & Operations-Management Guaranteed Questions Answers

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WGU Operations Management (C215, VDC2) Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which formula would compute process velocity?

Answer: D

Explanation:
Process velocityis computed using the ratio:
Process Velocity = Throughput Time / Value-Added Time
This metric measures how efficiently time is used within a process. A high ratio indicates excessivenon- value-added time, such as waiting, moving, or rework.
Operations Management focuses on reducing throughput time while maximizing value-added activities.
Process velocity highlights inefficiencies that are often invisible in traditional productivity measures.
The other formulas measure different concepts:
* Resource utilization (A)
* Performance efficiency (B)
* Productivity (D)
A low process velocity (closer to 1) indicates a lean, efficient process, while high values suggest opportunities for improvement.


NEW QUESTION # 16
What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers

Answer: A,C

Explanation:
Companies may hesitate to use overtime becauseit is not a long-term solutionandit carries a wage premium
, typically around50% higher than regular pay.
Overtime can quickly increase capacity, but prolonged use leads to:
* Employee fatigue
* Quality deterioration
* Increased absenteeism
* Higher error rates
Additionally, overtime raises labor costs substantially, increasing unit production cost and reducing profitability.
The incorrect options are misleading:
* Overtime does not necessarily build excess inventory
* Overtime increases, not decreases, labor cost per unit
Operations Management views overtime as atemporary capacity buffer, appropriate for short demand spikes but risky if used continuously.


NEW QUESTION # 17
What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?

Answer: D

Explanation:
The third foundational element of theJust-In-Time (JIT) systemisrespect for people.
JIT is not merely a production technique; it is asocio-technical systembuilt on:
* Total Quality Management (TQM)
* JIT manufacturing (waste elimination, pull systems)
* Respect for people
Respect for people emphasizes:
* Employee involvement
* Continuous improvement (Kaizen)
* Training and skill development
* Empowerment to stop processes and solve problems
Operations Management recognizes that JIT cannot function without engaged, knowledgeable employees.
Workers are expected to identify problems, suggest improvements, and maintain quality at the source.
The other options are tools or outcomes, not core principles. Respect for people integrates human capability with operational excellence, making JIT sustainable and effective.


NEW QUESTION # 18
Which tier-level supplier directly supplies materials or services to a processing and packaging plant?

Answer: A

Explanation:
Comprehensive and Detailed Explanation (#250 words):
Tier one suppliersdirectly supply materials or services to a processing and packaging plant.
In supply chain hierarchy:
* Tier one suppliersdeliver components, raw materials, or services directly to the manufacturer
* Tier two suppliers supply tier one
* Tier three and beyond supply upstream tiers
JIT systems rely heavily on tier one suppliers because:
* Delivery frequency is high
* Quality must be consistent
* Lead times must be short
* Coordination must be tight
Operations Management stresses the importance of strong partnerships with tier one suppliers to ensure uninterrupted flow and minimal inventory.


NEW QUESTION # 19
Which design work system minimizes repetitiveness in tasks by assigning employees the role of planning and scheduling?

Answer: C

Explanation:
Job enrichmentminimizes task repetitiveness byexpanding employee responsibilitiesto include planning, scheduling, decision-making, and problem-solving.
In Operations Management, job enrichment increases thedepth of a job, not just the variety of tasks.
Employees gain greater autonomy and control over their work, reducing monotony and increasing motivation.
Key characteristics of job enrichment include:
* Vertical job loading
* Increased responsibility
* Feedback on performance
* Greater task significance
The other options differ:
* Job rotationincreases task variety but does not add responsibility
* Job entitlementandjob ratingare not work design systems
Job enrichment is especially valuable in repetitive environments such as assembly lines, where adding planning and quality responsibilities improves both morale and performance.


NEW QUESTION # 20
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