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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q29-Q34):

NEW QUESTION # 29
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By automatically generating and managing product attributes from existing descriptions
B. By providing visual search options to transform the shopping experience for customers
C. By integrating with non-SAP systems
D. By generating engaging content for banners, social media posts, and blog posts
E. By supporting edge computing scenarios

Answer: A,B,D

NEW QUESTION # 30
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Optimize buying lifecycle
B. Lower customer acquisition costs
C. Innovate and stay ahead
D. Improved customer satisfaction and retention
E. Increased profitability

Answer: A,B,E

NEW QUESTION # 31
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration monitoring needs to be centralized
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration caters for error handling and monitoring
E. Integration value mapping needs to be maintained

Answer: C,D,E

NEW QUESTION # 32
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Customer Data Cloud
C. SAP Datasphere
D. SAP Business Al

Answer: C

NEW QUESTION # 33
What are the challenges faced by a Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Absence of agile technology development
B. Data privacy and management
C. Talent development
D. Cross-functional alignment
E. Organization design

Answer: C,D,E

NEW QUESTION # 34
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