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To maintain the ITIL 4 Foundation Certification, individuals must participate in continuing education and pass a recertification exam every three years. This ensures that individuals stay up-to-date with the latest developments and best practices in ITSM.

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ITIL 4 Foundation exam is a multiple-choice test that assesses the candidate's knowledge of ITIL 4 concepts and principles. ITIL-4-Foundation Exam consists of 40 questions, and the candidate is required to score 65% or higher to pass the exam. The duration of the exam is 60 minutes, and it can be taken online or at an accredited testing center.

ITIL 4 Foundation Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
Which practice has a purpose that includes managing authentication and non-repudation?

A. Change enablement
B. Service Configuration management
C. Information security management
D. IT Asset Management

Answer: C

Explanation:
Explanation
Nonrepudiation provides an assurance that the sender of data is provided with proof of delivery and the recipient is provided with proof of the sender's identity, so neither can later deny having processed the data.
Further, this concept can apply to any activity, not just the sending and receiving of data; in a more general sense, it is a mechanism to prove that an activity was performed and by whom. Nonrepudiation is typically comprised of authentication, auditing/logging, and cryptography services.
https://www.sciencedirect.com/topics/computer-science/nonrepudiation

NEW QUESTION # 20
Which is a use of the change schedule?

A. Creating change models
B. Automating the change process
C. Assigning resources to changes
D. Deciding the approval authority for changes

Answer: C

Explanation:
Reference: https://www.bmc.com/blogs/itil-change-enablement/

NEW QUESTION # 21
What is defined as an unplanned interruption or reduction in the quality of a service?

A. An event
B. An incident
C. A change
D. A problem

Answer: B

NEW QUESTION # 22
Which statement about the purpose or the Monitoring and event management practice is TRUE?

A. Systematically observe services and service components and record and report selected changes of state identified as events
B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Answer: A

Explanation:
The purpose of the monitoring and event management practice is to systematically observe services and service components and record and report selected changes of state identified as events1. This practice helps to identify and prioritize any issues or opportunities for improvement in the delivery or support of services2. The other statements describe the purposes of different practices: incident management (A), service request management (B), and change enablement (D)3. Reference: ITIL Foundation - ITIL 4 Edition, page 14; ITIL 4 - A Pocket Guide, page 31; ITIL 4 Practice Guide: Monitoring and Event Management, page 7.

NEW QUESTION # 23
Which statement about the automation of service requests is CORRECT?

A. Service requests and their fulfillment should be automated as much as possible
B. Service requests that cannot be automated should be handled as incidents
C. Service requests that cannot be automated should be handled as problems
D. Service requests and their fulfillment should be carried out by service desk staff without automation

Answer: A

NEW QUESTION # 24
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