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Cisco 820-605 Exam Syllabus Topics:

SectionObjectives
Customer Lifecycle Management- Customer journey mapping
- Onboarding and adoption phases
Renewals and Expansion Strategy- Upsell and cross-sell strategies
- Renewal planning and lifecycle extension
Tools and Operational Metrics- KPIs, reporting, and performance measurement
- Customer success tools and platforms
Customer Success Foundations- Customer Success principles and value outcomes
- Role of Customer Success Manager in Cisco ecosystem
Customer Health and Engagement- Engagement strategies and retention practices
- Customer health scoring and metrics
Adoption and Value Realization- Driving product adoption
- Measuring business outcomes and value realization

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Cisco Customer Success Manager Sample Questions (Q100-Q105):

NEW QUESTION # 100
What is the term for the gap between the features and functions that customers purchase and the features and functions that they use?

Answer: D


NEW QUESTION # 101
What are two adoption barriers? (Choose two.)

Answer: D,E


NEW QUESTION # 102
Which topics must be covered during a Quarterly Success Review to ensure that outcomes are achieved?

Answer: C

Explanation:
During a Quarterly Success Review, it is critical to cover the success plan, the agreed priorities, and the planned outcomes. These topics ensure that the review is focused on assessing progress towards achieving the desired outcomes as outlined in the success plan1.


NEW QUESTION # 103
From a Customer Success perspective, which reason to monitor your customer's health is the most important?

Answer: C


NEW QUESTION # 104
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer's business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social medi a. In which stage is the customer?

Answer: B


NEW QUESTION # 105
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