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EXIN ITILFNDv4 Exam Overview:

Certification Vendor:	EXIN / AXELOS
Exam Name:	ITIL® 4 Foundation Certificate in IT Service Management
Exam Number:	ITILFNDv4
Exam Duration:	60 (75 for non-native language candidates)
Passing Score:	65% (26 out of 40)
Real Exam Qty:	40
Exam Price:	$385 / €340 / £295
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional
Certificate Validity Period:	Lifetime, no renewal required
Exam Format:	Multiple Choice, Closed Book, Standard / Negative / Missing Word / List question types
Available Languages:	Portuguese, Japanese, English, Danish, Finnish, French, Dutch, Spanish, Italian, Chinese, Polish, German, Norwegian
Recommended Training:	Official AXELOS ITIL 4 Resources EXIN Accredited Training Providers
Exam Registration:	EXIN Official Registration PeopleCert Registration
Sample Questions:	EXIN ITILFNDv4 Sample Questions
Exam Way:	Online proctored or at authorized test centers; closed-book
Pre Condition:	No prerequisites required; open to all interested professionals
Official Syllabus URL:	https://www.exin.com/en/certifications/itil-4-foundation

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EXIN ITILFNDv4 (ITIL 4 Foundation) Certification Exam is a valuable certification program for IT professionals and organizations who want to improve their ITSM practices and align their IT services with business objectives. It covers the key concepts, principles and practices of ITIL 4 and provides a solid foundation for further ITIL 4 certifications.

EXIN ITIL 4 Foundation Sample Questions (Q264-Q269):

NEW QUESTION # 264
Which practice makes new services available for use?

A. Deployment management
B. IT asset management
C. Release management
D. Change enablement

Answer: C

NEW QUESTION # 265
Who is responsible for defining metrics for change management?

A. The change management process owner
B. The change advisory board (CAB)
C. The continual service improvement manager
D. The service owner

Answer: A

NEW QUESTION # 266
Which is a key requirement for a successful service level agreement (SLA)?

A. Using individual metrics that relate to the service catalogue
B. Using an agreement between the service provider and service supplier
C. Using single-system-based metrics that relate to outputs
D. Using bundled metrics to relate performance to outcomes

Answer: D

Explanation:
Explanation/Reference:

NEW QUESTION # 267
Which practice is MOST associated with the use of empathy to understand users?

A. Service desk
B. Continual improvement
C. Service level management
D. Change enablement

Answer: A

NEW QUESTION # 268
Which of the following is a necessity to a successful service level agreement (SLAs)?

A. Base the SLA on system-based metrics that are useful to the service provider
B. Vague targets, such as those related to user experience, should be avoided
C. The language and terms used in the SLA should be commonly understood by all parties
D. In order to promote consistent service, they should be carried forward, unchanged, from one year to the next

Answer: C

Explanation:
Clear communication is essential to ensure that all stakeholders understand the agreement and its implications.

NEW QUESTION # 269
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