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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification exam designed to test the knowledge and skills of professionals who work with the Genesys Cloud CX platform. This platform is a cloud-based software solution that provides contact center services to businesses of all sizes. The GCP-GCX exam is designed to evaluate an individual's ability to configure, troubleshoot, and manage various aspects of the Genesys Cloud CX platform.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification program aimed at testing and validating the skills and knowledge of individuals working with the Genesys Cloud CX platform. GCP-GCX exam is designed to assess the individual's proficiency in areas such as customer experience management, contact center operations, and workforce engagement.

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Genesys GCP-GCX exam is a comprehensive exam that covers a range of topics related to the Genesys Cloud CX platform. This includes topics such as configuring routing strategies, managing interactions, creating and managing users and groups, configuring reporting and analytics, and troubleshooting common issues. GCP-GCX Exam is designed to test an individual's ability to apply their knowledge of the platform to real-world scenarios and to ensure that they have the skills necessary to effectively manage and support the platform.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q100-Q105):

NEW QUESTION # 100
You can add more than one outbound route to the contact center.

Answer: A


NEW QUESTION # 101
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

Answer: A,B


NEW QUESTION # 102
Where can you add preconfigured settings to the phones?

Answer: C

Explanation:
Explanation
Admin > Telephone > Phone Management > Base Settings is where you can add preconfigured settings to the phones in Genesys Cloud CX Telephony Admin menu. Base settings are sets of configuration options that apply to one or more phones in Genesys Cloud CX. Base settings can include various options, such as:
* Phone model
* Firmware version
* Line keys
* Soft keys
* Feature keys
You can add base settings to the phones by creating and assigning base settings profiles in Genesys Cloud CX Telephony Admin menu. Base settings profiles are templates that contain one or more base settings that apply to a group of phones based on their model or firmware version. References:
https://help.mypurecloud.com/articles/base-settings-overview/
https://help.mypurecloud.com/articles/create-a-base-settings-profile/


NEW QUESTION # 103
Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Answer: A

Explanation:
Explanation
The Agent Metrics Export Report and the Agent Metrics Report are two reports that display the number of interactions handled by an agent per day. These reports show various metrics related to agent performance and productivity, such as total interactions, average handle time, average talk time, average after call work time, etc. These reports can be filtered by date range, media type, queue, and agent. References:
https://help.mypurecloud.com/articles/agent-metrics-export-report/
https://help.mypurecloud.com/articles/agent-metrics-report/


NEW QUESTION # 104
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

Answer: B


NEW QUESTION # 105
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