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| Section | Weight | Objectives |
|---|---|---|
| Store Execution | 15% | - Planogram Compliance - Store Survey and Feedback - Store Execution Process - Assortment Monitoring |
| Visit Execution | 23% | - Photo Capture and Survey - Promotion Check and Promotion Details - Visit Tasks and Task Types - Inventory Check and Product Listing - Order Capture and Order Submission - Visit Execution Process |
| Visit Planning | 23% | - Visit Plan and Visit Plan Targets - Visit Planning Process - Territory Management - Visit Schedule and Frequency |
| Store Execution Configuration | 12% | - Configuration of Assortment Monitoring - Configuration of Planogram Compliance - Configuration of Store Survey and Feedback - Configuration of Store Execution Process |
| Visit Planning and Execution Configuration | 15% | - Configuration of Photo Capture and Survey - Configuration of Visit Plans and Visit Plan Targets - Configuration of Visit Tasks and Task Types - Configuration of Inventory Checks and Product Listings - Configuration of Order Capture and Order Submission - Configuration of Promotion Checks and Promotion Details |
| Admin and Configuration | 12% | - User Setup and Permissions - Mobile Configuration - Consumer Goods Cloud Data Model - Reports and Dashboards |
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NEW QUESTION # 18
Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?
Answer: B
Explanation:
Feedback from sales agents indicates:
Need fewer clicks
Need guided flows for routine transactions
Already comfortable handling most requests
Want reduced training effort
Salesforce recommends a hybrid UX approach:
✔ Use Guided Selling OmniScripts for common tasks
OmniScripts allow:
Streamlined clicks
Step-by-step guidance
Embedded rules
Lower training impact
Perfect for frequent MACD tasks (e.g., updating quantities)
✔ Use CPQ Cart for all remaining flexible or complex cases
CPQ Cart already supports full quoting, attribute changes, and line-level updates. Using it avoids unnecessary customizations.
Why not the others:
A (Custom LWC Cart) → High effort, not needed.
B (Use OmniScript for all) → Overkill; many use cases require standard Cart capabilities.
C (Use Cart for all) → Does not solve agent frustrations or reduce clicks/training.
NEW QUESTION # 19
What is the junction object used in between Retail Store KPI and Assessment Task?
Answer: A
Explanation:
The Retail Visit KPI provides the visit-level relationship between the configured KPI framework and the Assessment Task that is executed in the field. Retail Store KPI defines expected values, while Retail Visit KPI captures the actual measurement generated during a specific Visit and Assessment Task.
Salesforce ' s Consumer Goods data model shows that Retail Visit KPI includes references to Assessment Task, Visit, Assessment Indicator Definition, Product, Product Category, In-Store Location, Promotion, Planogram, and other assessment context. It also contains the Target Value and Actual Value used to evaluate store performance.
The records are created as part of the assessment-task generation process. When an Action Plan Template is assigned to a Visit, Salesforce creates Assessment Tasks based on the included Assessment Task Definitions and creates Retail Visit KPIs based on the applicable Retail Store KPIs.
This design enables one centrally configured Retail Store KPI to drive repeated measurements across many store visits. Each individual visit receives its own Retail Visit KPI record, allowing the actual execution result to remain associated with the Assessment Task that produced it.
Study Guide Topics:Data Setup - > Retail Visit KPI - > Retail Store KPI - > Assessment Task - > Actual and Target Values
NEW QUESTION # 20
Which methodology does Salesforce Maps offer to facilitate the addition of geocoordinates for each retail store location by an admin?
Answer: B
Explanation:
Salesforce Maps provides bulk geocoding capabilities so administrators can populate latitude and longitude values for groups of records rather than manually maintaining coordinates one retail location at a time.
Salesforce Maps geocodes records by matching address information against its geocoding provider and writing the corresponding latitude and longitude values back to the configured coordinate fields. A record can then be accurately plotted on a Maps layer and used for visit planning, route optimization, territory visualization, and proximity analysis.
One supported approach is to plot the records in a Maps layer and geocode the records represented by that layer. This enables administrators to work with a selected collection of Retail Store locations and perform the geocoding operation in bulk rather than copying coordinates from individual map markers.
Salesforce also supports scheduled or batch geocoding through Maps configuration for larger datasets, but within the workflow represented by the question, the Maps layer and mass geocoding action provide the direct administrative method for adding coordinates to the selected retail store records.
Accurate geocoding is foundational to Maps-based Retail Execution because route calculations and map visualization depend on verified geographic coordinates.
Study Guide Topics:Integrations - > Salesforce Maps - > Geocoding - > Retail Store - > Map Layers - > Mass Actions
NEW QUESTION # 21
Which Lightning component can an admin add to a Consumer Goods assessment task record page?
Answer: D
Explanation:
https://help.salesforce.com/s/articleView?id=sf.retail_task_admin_create_assessment_task_record_page.htm&type=5 Inventory Check is a Lightning component that can be added to a Consumer Goods assessment task record page by an admin. An assessment task is a type of action plan task that allows users to collect data and perform actions related to a retail store. An inventory check is a type of assessment task that allows users to verify the availability and quantity of products in a store. The Inventory Check component displays the products that are associated with the store and allows users to search, scan, and update the product information. Verified Reference: [Salesforce Consumer Goods Cloud Implementation Guide], page 40.
NEW QUESTION # 22
Universal Containers has a requirement to establish dependencies between independent commercial products, such as ensuring that the 'Roaming Service' cannot be activated without first activating the 'Voice Service.' The provisioning system insists on receiving a single request for the activation of both products.
Which approach should the consultant recommend to ensure seamless integration and streamlined operations while addressing these business requirements?
Answer: C
Explanation:
Salesforce Communications Cloud supports product dependencies through Relies-On Relationships. These relationships enforce commercial dependencies (e.g., Roaming requires Voice Service) and guide technical decomposition so that dependent products are fulfilled together.
To satisfy the requirement that the provisioning system receive a single activation request for both Voice Service and Roaming, the dependency must be modeled using:
✔ Relies-On Relationship
This ensures the commercial cart enforces prerequisite activation rules-Roaming cannot be purchased or activated without Voice Service.
✔ Decomposition Scope = Order Item
When decomposition scope is set to Order-Item for the technical product relationship, both commercial products decompose into a single technical activation request for fulfillment. This is the exact Salesforce-recommended pattern when dependent commercial products must trigger one consolidated orchestration/activation flow.
Why other options are incorrect:
A (Scope = Account): would merge across the whole account, not just the order.
C (Scope = Relies-On): no such decomposition scope exists; invalid choice.
D (Bundle Product + Multilevel Decomposition): bundling is not required, and it changes the commercial product structure unnecessarily.
NEW QUESTION # 23
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