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Web-based Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) practice exam is a convenient format to evaluate and improve preparation for the exam. It is a MB-230 browser-based application, which means you can access it from any operating system with an internet connection and a web browser. Unlike the desktop-based exam simulation software, the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) browser-based practice test requires no plugins and software installation. It makes the Microsoft MB-230 online practice exam a perfect tool for those who do not want to go through complicated software installation on their device.
Microsoft MB-230 Certification Exam is ideal for functional consultants, developers, and IT professionals who want to specialize in Dynamics 365 Customer Service. Microsoft Dynamics 365 Customer Service Functional Consultant certification validates their skills and knowledge of implementing and managing Dynamics 365 Customer Service solutions. Microsoft Dynamics 365 Customer Service Functional Consultant certification also demonstrates their expertise in integrating Dynamics 365 Customer Service solutions with other Microsoft applications.
MB-230 practice questions and pass it with confidence. As far as the top features of MB-230 exam dumps are concerned, these Microsoft MB-230 latest questions are real and verified by Microsoft MB-230 certification exam experts. With the Microsoft MB-230 Practice Test questions you will get everything that you need to learn, prepare and get success in the final Microsoft Dynamics 365 Customer Service Functional Consultant certification exam.
Microsoft MB-230 Exam is designed for individuals who want to demonstrate their expertise in the area of customer service in the Microsoft Dynamics 365 environment. Microsoft Dynamics 365 Customer Service Functional Consultant certification is intended for functional consultants who have experience in implementing and configuring Dynamics 365 Customer Service applications. It is a Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification, which is a globally recognized credential.
NEW QUESTION # 42
A company has a Dynamics 365 Customer Service implementation that uses the voice channel feature. Supervisors need to review reports to see how the representatives are performing on the following metrics:
* Percentage of calls that are answered within 30 seconds in the previous four hours.
* Number of calls that are rejected by each representative in the previous four hours.
You need to change the configuration of reports to ensure that they default to the requirements.
Which reports should you configure? To answer, drag the appropriate reports to the correct metrics. Each report may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 43
You need to create the queue for cases.
What type of queue should you create?
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases
NEW QUESTION # 44
You need to select the steps to create a new macro that will automate opening a new case creation form.
Which four actions should you recommend be performed in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 45
You configure Dynamics 365 Customer Service. Managers require a custom dashboard with the following:
* A list of customers who have the most cases open.
* A list of customers who have the most missed service-level agreements (SLAs) sorted by contact.
* A list of top call takers for the week.
* A list of the cases that took the most amount of time to resolve.
The custom dashboard must be available for all users to use.
You need to configure the system.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 46
You work for a pharmaceutical company that distributes vaccines.
Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements:
* Monitor vaccine temperatures during transportation.
* Create a customer service case if the temperature goes above negative 60 degrees Celsius.
You need to implement the solution.
Which technologies should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 47
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