Salesforce-Communications-Cloud Exams Training & Salesforce-Communications-Cloud Valid Mock Test

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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud (AP-203)
Exam Price:	USD 150 (plus applicable taxes)
Exam Format:	Multiple-select, Multiple-choice
Exam Duration:	90 minutes
Related Certifications:	Salesforce Accredited Professional
Certificate Validity Period:	2 years
Passing Score:	55%
Available Languages:	English
Real Exam Qty:	55
Recommended Training:	Salesforce Trailhead - Communications Cloud Learning Path
Exam Registration:	Salesforce Certification Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored or onsite at authorized testing centers
Pre Condition:	No prerequisites required
Official Syllabus URL:	https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 2	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q37-Q42):

NEW QUESTION # 37
ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
D. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

Answer: C

Explanation:
Integrating the communication cloud with the inventory management system using Enterprise Product Catalog (EPC) REST APIs (A) is the most direct and efficient method. This allows real-time synchronization of SKU data from the inventory system into the Communication Cloud ' s product catalog, ensuring data accuracy and minimizing manual intervention.References:Salesforce Communications Cloud EPC documentation and REST API integration best practices.

NEW QUESTION # 38
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Access the entire architecture to identify application that can be decommission.
B. Handle the complex business processes manually outside the IT landscape.
C. Harmonize their business plan to reduce the complexity
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Answer: A,C

NEW QUESTION # 39
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.
B. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
C. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
D. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Answer: C,D,E

Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce ' s best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.

NEW QUESTION # 40
An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

A. Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change
B. Accommodate the feature since otherwise business representative will not accept the iteration results.
C. Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.
D. Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Answer: C

NEW QUESTION # 41
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
B. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
C. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
D. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

Answer: B

Explanation:
For the requirement where UC warehouse agents need to enter a router ' s barcode and shipping tracking number, configuring a Manual Task Orchestration item that launches an OmniScript is the optimal solution.
This setup provides a user-friendly interface for agents to input the required information, while the orchestration ensures that these tasks are integrated into the overall order fulfillment process seamlessly.
References:Salesforce Communications Cloud Orchestration and OmniScript configuration documentation.

NEW QUESTION # 42
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