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Salesforce Sales-Con-201 Exam Syllabus Topics:

SectionObjectives
Implementation Strategies
Industry Knowledge
Sales Lifecycle Management
Reports and Dashboards
Collaboration and Integration
Account and Contact Management
Sales Productivity and Management
Data Management
Opportunity Management

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q70-Q75):

NEW QUESTION # 70
A consultant needs to design a solution so that sales reps in different business units cannot see each other's Opportunities, but sales operations needs to see all. What should the consultant recommend?

Answer: B


NEW QUESTION # 71
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?

Answer: C

Explanation:
To measure the ROI of a purchased prospect list, importing the list as new Leads and mapping the Campaign during import is recommended. Here's why:
* Campaign Attribution: By associating the leads with a specific campaign, CK can easily track ROI by monitoring campaign-related metrics such as conversions, sales, and revenue directly attributable to the purchased list.
* Lead Tracking and Management: Importing as Leads allows for centralized tracking of all new prospects, enabling sales reps to follow up and progress leads through the sales funnel. Associating these leads with a campaign helps assess the effectiveness of the purchased list.
* Salesforce Best Practices: Salesforce recommends using Campaigns to track marketing initiatives and their ROI. By mapping leads to a campaign, CK can leverage standard Salesforce campaign reporting to assess effectiveness and ROI.
* References: Salesforce's documentation on Leads and Campaign Management provides details on importing leads and associating them with campaigns for ROI tracking.
In summary, importing the list as new Leads and mapping the Campaign during import (Option C) allows Cloud Kicks to effectively track and measure the ROI of the purchased list.


NEW QUESTION # 72
Cloud Kicks (CK) has requested a Statement of Work (SOW) that clearly details who will train users on new features and how the training will be delivered. Which section of a SOW should the consultant discuss with CK to meet the requirement?

Answer: B


NEW QUESTION # 73
It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to inefficiency and low adoption.
What should the consultant do first?

Answer: B

Explanation:
Before implementing specific tools or features like data cleansing apps, the best practice is to first establish a data management plan along with a data quality dashboard. This approach will help Universal Containers define standards for data accuracy, completeness, and consistency. A well-crafted data management plan allows the sales operations team to outline procedures for data maintenance, cleansing, and regular audits.
Additionally, creating a data quality dashboard will provide visibility into key data metrics, enabling the team to track and address issues proactively. This structured approach lays a foundation for ongoing data quality improvements and supports user adoption by reducing inefficiencies and maintaining data integrity across high volumes of records


NEW QUESTION # 74
Which prerequisite should the consultant consider before enabling Opportunity Splits?

Answer: B

Explanation:
Before enabling Opportunity Splits, it is necessary to enable Opportunity Teams and confirm that the opportunity owner is a team member. Here's why:
* Requirement for Opportunity Splits: Opportunity Splits rely on Opportunity Teams to allocate credit across team members. Therefore, enabling Opportunity Teams is a prerequisite, ensuring that splits can be assigned to team members who contribute to the opportunity.
* Ownership and Team Membership: The opportunity owner must be part of the Opportunity Team to ensure that they can be assigned a split and manage team member contributions accurately.
* Salesforce Best Practices: Salesforce documentation on Opportunity Splits specifies that Opportunity Teams must be set up and members confirmed for split management to be operational.
In summary, the consultant should enable Opportunity Teams and confirm the owner is a team member (Option B) before enabling Opportunity Splits.


NEW QUESTION # 75
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