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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Platform Analytics Exam |
| Exam Number: | CIS-PA |
| Real Exam Qty: | 60 |
| Passing Score: | Not publicly disclosed |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist - Core Platform |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Exam Price: | $450 USD |
| Available Languages: | English |
| Certificate Validity Period: | 1 year (requires annual delta exam & maintenance fee) |
| Exam Duration: | 90 minutes |
| Recommended Training: | Platform Analytics Advanced Platform Analytics Fundamentals |
| Exam Registration: | ServiceNow Learning Kryterion Webassessor |
| Sample Questions: | ServiceNow CIS-PA Sample Questions |
| Exam Way: | Online proctored or onsite at Kryterion test centers |
| Pre Condition: | Recommended: 6 months experience in Platform Analytics implementation; Completion of Administration Fundamentals, Platform Analytics Fundamentals and Advanced courses; No mandatory prerequisite exam |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sys_kb_id=160f282693b4b61056aeb94c5cba1013 |
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NEW QUESTION # 46
Which method in ServiceNow can be used to calculate therate of performance per reporting periodusing time series aggregations?
Answer: B
Explanation:
The pa.getRate() method is used in Platform Analytics to calculaterates of performance over time, such as incidents resolved per day, requests closed per week, or changes per reporting period. This method works on time series dataand applies aggregation logic to derive a rate rather than a raw count or sum.
pa.getChange() is used to calculate the difference between two data points, not a rate. pa.getIndicator() retrieves indicator metadata and does not perform calculations. gs.getDuration() is a general-purpose GlideSystem utility for calculating durations and is unrelated to analytics time series processing. ServiceNow documentation clearly identifies pa.getRate() as the appropriate API for rate-based calculations using historical indicator scores, making option D the correct answer.
NEW QUESTION # 47
Choose 2 options.
Whichformulaissyntactically CORRECTin ServiceNow Performance Analytics, assuming that allIndicator names are valid?
Answer: B,C
Explanation:
InPerformance Analytics Formula Indicators, indicator references must followstrict syntax rules:
* Indicator names must be enclosed insingle square brackets:[Indicator name]
* Mathematical operators must be valid
* Parentheses must be properly paired
* Curly braces { } and double square brackets [[ ]] arenot validfor indicator references Let's evaluate each option:
* Option A - IncorrectUses indicator nameswithout square brackets, which is invalid syntax.
* Option B - IncorrectUsescurly braces { }, which are not supported for indicator references, and also has ambiguous operator precedence.
* Option C - CorrectUses propersingle square brackets, valid arithmetic operators, and correctly nested parentheses. This is a common and documented formula pattern for calculating percentage improvement against a baseline.
* Option D - CorrectUses valid square-bracket indicator references and proper arithmetic. Even though it is logically redundant, it issyntactically valid, which is what the question asks.
* Option E - IncorrectUsesdouble square bracketsand mismatched braces { ), which is invalid syntax.
NEW QUESTION # 48
There is a Summed Duration of wait time Indicator that stores duration in milliseconds.
Which action accurately configures the displayed duration in hours without creating a separate Formula Indicator?
Answer: B
Explanation:
Platform Analytics supports unit conversion for duration-based indicators through the Unit field on the Indicator record. When an indicator stores duration values (such as milliseconds), setting the Unit to Hours automatically converts and displays the values correctly without modifying the underlying data or recollecting scores.
Using formulas or scripts is unnecessary and discouraged when a built-in unit conversion is available. The Formula box is intended for mathematical aggregation logic, not unit conversion. ServiceNow documentation explicitly states that duration indicators should rely on the Unit setting to control how values are displayed, making option A the correct and supported approach.
NEW QUESTION # 49
Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns
?
Answer: B
Explanation:
User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.
Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.
NEW QUESTION # 50
What is thedefault Access Controlfor anew Indicator?
Answer: C
Explanation:
By default, a newly created Platform Analytics indicator isVisible to Just Me, andVisible by All Rolesis set toFalse. This ensures that indicators are private to their creator until explicitly shared.
No role is required by default, and visibility must be intentionally expanded by updating the access control settings. This design supports governance and prevents incomplete or experimental indicators from being exposed prematurely. ServiceNow documentation confirms this default behavior, making option A the correct answer.
NEW QUESTION # 51
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