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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Operating Systems28%- File systems and maintenance
  • 1. Perform OS updates and upgrades
  • 2. Configure backup and recovery
  • 3. Manage file systems and permissions
- OS installation and configuration
  • 1. Install and configure Windows
  • 2. Configure macOS and Linux
  • 3. Manage mobile operating systems
- Windows tools and utilities
  • 1. Use Task Manager and Device Manager
  • 2. Manage disks and partitions
  • 3. Use Command Prompt and PowerShell
Software Troubleshooting23%- Mobile and application troubleshooting
  • 1. Fix application crashes and freezes
  • 2. Troubleshoot mobile OS issues
  • 3. Resolve connectivity problems
- Security-related troubleshooting
  • 1. Recover compromised systems
  • 2. Identify malware symptoms
  • 3. Resolve unauthorized access issues
- Operating system troubleshooting
  • 1. Fix application and driver errors
  • 2. Resolve boot and startup issues
  • 3. Troubleshoot performance problems
Operational Procedures21%- Documentation and professionalism
  • 1. Maintain accurate documentation
  • 2. Use professional communication skills
  • 3. Follow change management procedures
- Safety and compliance
  • 1. Follow workplace safety procedures
  • 2. Understand environmental impacts
  • 3. Handle hazardous materials properly
- Backup and disaster recovery
  • 1. Verify data integrity
  • 2. Perform disaster recovery procedures
  • 3. Implement backup strategies
Security28%- Threat prevention
  • 1. Secure end-user devices
  • 2. Prevent phishing and social engineering
  • 3. Detect and remove malware
- Security best practices
  • 1. Perform data destruction and disposal
  • 2. Implement physical security measures
  • 3. Apply least privilege principles
- Security fundamentals
  • 1. Configure wireless security
  • 2. Implement authentication and access controls
  • 3. Apply encryption technologies

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
In secure or isolated network segments, DHCP may be disabled to reduce the risk of unauthorized device connections or to maintain strict IP assignment control. In such cases, the help desk technician must manually configure IP settings (including IP address, subnet mask, gateway, and DNS servers). This ensures the workstation communicates properly within that segment.
A: DNS server restriction is unrelated to manual IP configuration.
B: Allow lists refer to traffic access, but manual IP assignment is due to lack of DHCP, not allow lists.
D: NAC servers control access but don't replace the need for IP addressing.
Reference:
CompTIA A+ 220-1102 Objective 1.7: Given a scenario, troubleshoot common operating system and network issues.
Study Guide Section: IP configuration and DHCP-related deployment scenarios


NEW QUESTION # 15
A technician must install a legacy business application on a new computer. The new computer does not meet the application's requirements. Which of the following steps should the technician take to ensure the application installs and runs correctly?

Answer: B

Explanation:
Using a virtual machine allows the technician to install and run an older operating system that meets the legacy application's requirements. This ensures proper compatibility by emulating the required environment without modifying the new computer's primary operating system.


NEW QUESTION # 16
Which of the following would an administrator most likely use to automate a repetitive task via a Linux command line?

Answer: C

Explanation:
A shell script is commonly used in Linux to automate repetitive tasks by executing a sequence of commands directly from the command line.


NEW QUESTION # 17
Various alerts on a user's Windows 11 laptop are continually interrupting the user during videoconference calls. Which of the following should a support technician recommend to best solve the issue?

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Windows 11 features a"Do Not Disturb"mode under Notification settings, which is designed to suppress interruptions during tasks like videoconferencing.
FromQuentin Docter - CompTIA A+ Complete Study Guide:
"Windows 11 introduces Do Not Disturb and Focus Assist under notification settings, enabling users to mute alerts during presentations or calls."


NEW QUESTION # 18
A technician wants to change the desktop background image on a machine. Which of the following settings should the technician access to make this change?

Answer: C

Explanation:
The correct answer is C. Personalization. In Windows, desktop appearance settings such as the background image, colors, themes, lock screen, fonts, Start menu, and taskbar are managed through Personalization.
Quentin Docter's Complete Study Guide explains that right-clicking the Windows desktop and selecting Personalize opens the display/personalization settings, and the Background section is used to select a picture, slideshow, or static color for the desktop. The All-in-One Exam Guide confirms that Personalization settings handle user preferences such as the background picture and interface colors, and the background screen lets the user choose a solid color or picture. Device Manager is used for hardware devices and drivers. Accounts controls user sign-in and account settings. Privacy controls app permissions and data-sharing options.
Therefore, Personalization is the correct place to change the desktop background image.


NEW QUESTION # 19
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