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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices	- General Management Practices - Technical Management Practices - Service Management Practices
Topic 2: Service Value Chain Activities
Topic 3: Continual Improvement
Topic 4: Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management

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EXIN ITIL 4 Foundation Sample Questions (Q90-Q95):

NEW QUESTION # 90
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

A. Each iteration should be designed before starting the initiative and implemented without feedback
B. Feedback should only be taken into account when one iteration fails to meet its objective
C. Feedback should be reduced for large improvements as it is unlikely that circumstances will change
D. Each iteration should be continually re-evaluated based on feedback

Answer: D

Explanation:
Explanation

NEW QUESTION # 91
Which statement about the purpose of the Monitoring and event management practice is TRUE?

A. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
D. Systematically observe services and service components, and record and report selected changes of state identified as events

Answer: D

NEW QUESTION # 92
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?

A. Change enablement
B. Service level management
C. Service request management
D. Incident management

Answer: B

NEW QUESTION # 93
What is warranty?

A. The functionality offered by a product or service to meet a particular need
B. The amount of money spent on a specific activity or resource
C. The perceived benefits, usefulness and importance of something
D. Assurance that a product or service will meet agreed requirements

Answer: D

NEW QUESTION # 94
What are 'engage', `plan' and `improve' examples of?

A. Service value chain inputs
B. Service value chain activities
C. Change control
D. Service level management

Answer: B

NEW QUESTION # 95
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