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| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Optimization | 28% | - Use dispatcher console and scheduling tools - Set up operating hours and availability - Configure scheduling policies and optimization rules - Manage service appointment lifecycle and assignment |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Enable mobile workflows and sign-off processes - Configure Field Service mobile app settings |
| Permissions and Sharing | 5% | - Manage territory visibility and sharing rules - Configure permission sets and access |
| Managing Inventory | 8% | - Manage products, consumption, and returns - Select inventory and price book models |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Managing Work Orders | 23% | - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products - Configure work order processes, types, and parameters |
| Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
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NEW QUESTION # 131
Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?
Answer: D
Explanation:
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types and SkillRequirements for Install, Break-fix, and Inspections, Universal Containers can standardize creation of Work Orders with the correct skills and estimated time to completion. Work Order Record Types for Break-fix, Install, and Inspection would allow creatingdifferent page layouts and picklist values for different types of work orders, but not define skills and duration. Work Type Line Items for Install, Break-fix, and Inspections would allow creating templates for work order line items, but not work orders.Work Order custom fields to define Install, Break-fix, and Inspections would allow capturing additional information for different types of work orders, but not define skills and duration.
References: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 132
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?
Answer: D
Explanation:
This option allows creating a service resource that represents a group oftechnicians who work together on the same service appointment. References:https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.
htm&type=5
NEW QUESTION # 133
Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
Answer: B,C
Explanation:
Changing the Work Order with a closed status of "Cancelled" allows tracking Work Order cancellations and subsequent follow-ups using reports or dashboards based on Work Order status field values[23. Re-using the existing Work Order for the follow-up allows maintaining the relationship between the original customer request and the follow-up action without creating duplicate records[24. Changing the Work Order with a status of "New" would not indicate that it was cancelled before. Creating a child Work Order for the follow- up Work Order would create an unnecessary hierarchy of Work Orders that could complicate reporting and scheduling. References:[23. https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 [24.
https://trailhead.salesforce.com/en/content/learn/modules/field-service-lightning-basics/field-service-lightning- work-orders
NEW QUESTION # 134
Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
Answer: B
Explanation:
This option allows tracking each door lock as a unique product item with its own serial number and inventory location. References:https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5
NEW QUESTION # 135
Universal Containers sells products that are made up of senalized components. Technicians often need to work on a specific component.
How should a Consultant recommend tracking customer purchases so Work Orders can be assigned to a component?
Answer: A
Explanation:
This option allows tracking customer purchases of serialized components as assets and defining parent-child relationships between them. References:https://help.salesforce.com/s/articleView?id=sf.fs_asset_hierarchy.
htm&type=5
NEW QUESTION # 136
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