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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals | 9% | - Workspace and organization settings and dashboards - User roles and responsibilities - Slack paid plan features |
| Topic 2: Channel and User Group Administration | 28% | - User group creation and administration - Archiving and deletion policies - Channel types and management |
| Topic 3: Enabling Slack Success | 15% | - Optimization and training - Analytics and usage measurement - Adoption strategy and best practices |
| Topic 4: App Administration | 10% | - App installation and configuration - Workflow Builder usage - Integration management |
| Topic 5: User Lifecycle Management | 14% | - User provisioning methods - Authentication and access control - Guest account management |
| Topic 6: Workspace Administration | 9% | - Multi-workspace architecture design - Workspace visibility and configuration - Workspace creation and approval process |
| Topic 7: Security | 15% | - Data protection and retention policies - Audit and monitoring - Security governance and compliance |
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NEW QUESTION # 121
You're an Org Admin planning the structure of your organization's new workspace, and you decide to establish a few default channels for everyone to access.
How does defining default channels help end users?
Answer: D
Explanation:
Slack guidance emphasizes:
"Default channels help orient new members by exposing them to important organizational channels and reinforcing naming conventions and community norms." A is inaccurate - default channels are typically public (not required for all communication). B is incorrect because default channels cannot be private. C refers to general Slack usage, but not specifically about default channels.
(Reference: Slack Administration Study Guide - Setting Default Channels for Workspaces)
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NEW QUESTION # 122
Pawnee Technologies is a global cloud software company that uses Slack Enterprise Grid to communicate and collaborate. You're a Slack Workspace Admin for your company's External workspace where your team collaborates with external partners. Today you're onboarding a new team member who will need to log in and join your workspace. You receive a direct message (DM) from them reporting a problem. While they had no issues joining the Global and Social workspaces, they report that Slack isn't giving them an option to join the External workspace, even though it shows up when they search for it.
Why is the new hire unable to join your workspace?
(Select the best answer.)
Answer: B
Explanation:
In Slack Enterprise Grid, for workspaces set to Invite Only (especially those involving external partners), users must be explicitly invited.
According to Slack documentation:
"Invite-only workspaces require an invitation from a Workspace Admin before members can join." Because the External workspace is likely Invite Only for security reasons, the new hire must be invited to join it. Searching and seeing the workspace does not bypass the requirement.
(Reference: Slack Administration Study Guide - Workspace Visibility and Access Control)
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NEW QUESTION # 123
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?
Answer: C
Explanation:
Slack app integration benefits state:
"Integrations allow users to interact with and get updates from external apps (like ServiceNow) directly within Slack, without leaving Slack." Third-party access (A) is inaccurate. Completely avoiding login (C) isn't always true. Security (D) is still enforced when using integrated apps.
(Reference: Slack Administration Study Guide - App Integration Benefits)
NEW QUESTION # 124
What actions can Channel Managers take on channels they are assigned?
Answer: D
Explanation:
According to Slack's official documentation:
"Channel Managers can rename and archive channels, convert public channels to private (but not vice versa), and add/manage other Channel Managers." They cannot restore deleted channels (B, D) or manage user roles in the org-wide sense (C).
(Reference: Slack Administration Study Guide - Channel Manager Role Capabilities)
NEW QUESTION # 125
You're a Workspace Owner and you just launched Slack across your entire organization.
You notice that most communication is happening in DMs instead of public channels.
Which two actions should you take to promote the usage of channels?
(Select the TWO best answers.)
Answer: B,C
Explanation:
Slack best practices for culture change recommend:
"Publishing a Slack Etiquette guide that promotes channel-first communication and encouraging Slack Champions to model this behavior help shift cultural habits effectively." Simply emailing (C) is passive and less effective. Turning off channel creation (A) stifles collaboration.
Default channels (E) help onboarding, but not necessarily behavior change after adoption.
(Reference: Slack Administration Study Guide - Change Management Best Practices)
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NEW QUESTION # 126
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