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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
| Topic 2: Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Topic 3: Configuring Maintenance Plans | 5% | - Design and implement maintenance plans - Schedule recurring work |
| Topic 4: Managing Resources | 16% | - Configure service territories and membership - Understand license types and deployment - Manage time sheets, operating hours, and skills - Set up and manage crews and resource types |
| Topic 5: Configuring Mobility | 10% | - Enable mobile workflows and sign-off processes - Distinguish mobile app capabilities - Configure Field Service mobile app settings |
| Topic 6: Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Topic 7: Managing Scheduling and Optimization | 28% | - Configure scheduling policies and optimization rules - Set up operating hours and availability - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment |
| Topic 8: Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
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NEW QUESTION # 26
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
Answer: D
Explanation:
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings onthe Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5
NEW QUESTION # 27
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
Answer: C,D
Explanation:
Service reports are documents that summarize the details and outcomes of a service appointment such as work performed, products consumed, customer feedback, etc.[25]. Configuring signature blocks for service report templatesallows capturing customer signatures as proof of job completion before generating invoices[26].
Adding service report templates to the appropriate repair work type allows automatically generating service reports based on the work type of the service appointment[27]. Generating service in the organization's default language would not verify that a repair job has been completed to the customer satisfaction. Sending a feedback survey to the customer when a service appointment is completed would not ensure thatan invoice can be generated. References: https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_signature_blocks.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_work_types.htm&type=5
NEW QUESTION # 28
Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
Answer: A,B,E
Explanation:
These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. References:https://help.
salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5
NEW QUESTION # 29
Time Sheet Entries can be associated to which two objects? Choose 2 answers
Answer: C,D
Explanation:
For this scenario, Salesforce Field Service should use Time Sheet Entries related to Work Orders and Work Order Line Items. Time Sheets represent a resource ' s reporting period, while Time Sheet Entries capture individual blocks of labor. Standard associations let those entries be attributed to an overall Work Order or to a specific Work Order Line Item for task-level costing and reporting.
Salesforce favors reusable resource metadata over one-off record manipulation. When resource qualifications and availability are modeled correctly, the same information can support candidate selection, optimization, dispatching, reporting, and mobile execution without duplicating logic on individual jobs.
The alternatives address different parts of the Field Service model. Assigned Resource belongs to the broader time-sheet/resource relationship, and Service Appointment is not one of the two standard work associations requested here.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Resources - Time Sheets; Time Sheet Entries; Work Orders; Work Order Line Items.
NEW QUESTION # 30
Which Work Rule shoulda Salesforce Field Service Consultant use to assign Service Resources based on related object records?
Answer: A
Explanation:
This work rule should be used to assign service resourcesbased on related object records, such as accounts or assets, by matching field values between objects. References:https://help.salesforce.com/s/articleView?id=sf.
fs_work_rules_match_field.htm&type=5
NEW QUESTION # 31
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