2026 VCESoft最新的ITIL-4-Transition PDF版考試題庫和ITIL-4-Transition考試問題和答案免費分享：https://drive.google.com/open?id=1621vBnI5f9L35-O0jyjOHKxCcKfjaxsb
通過ITIL ITIL-4-Transition認證考試肯定會給你帶來很好的工作前景，因為ITIL ITIL-4-Transition認證考試是一個檢驗IT知識的測試，而通過了ITIL ITIL-4-Transition認證考試，證明你的IT專業知識很強，有很強的能力，可以勝任一份很好的工作。
| Section | Weight | Objectives |
|---|---|---|
| ITIL 4 Strategist: Direct, Plan and Improve | 10% | - Understand the scope of the Direct, Plan and Improve practice - Apply the key principles and methods for effective direction and planning - Understand the key practices for direction and planning |
| Adopt and adapt the ITIL framework to deliver value in a digital era | 25% | - Apply ITIL guiding principles in different contexts - Map ITIL v3 practices to ITIL 4 practices - Understand the principles and key concepts of ITIL 4 |
| Manage the journey to a service value stream | 25% | - Apply the service value stream approach to design and deliver services - Identify the components and activities of a service value stream - Understand the concept of a service value stream |
| Craft and deliver a focused digital and IT strategy | 25% | - Understand the scope and key concepts of a digital and IT strategy - Apply the strategic approach to digital and IT services - Recognize the components of an effective digital and IT strategy |
| ITIL 4 Specialist: Create, Deliver and Support | 15% | - Understand the concepts and challenges of value stream mapping - Understand the key practices for effective service delivery - Apply the concepts of value streams to design and deliver services - Understand the key practices for reliable and effective support |
>> ITIL ITIL-4-Transition考試心得 <<
ITIL的ITIL-4-Transition的考試認證對每位IT人士來說都是非常重要的，只要得到這個認證你一定不回被職場淘汰，並且你將會被升職，加薪。有了這些現實的東西，你將得到你想要的一切，有人說，通過了ITIL的ITIL-4-Transition的考試認證就等於走向了成功，沒錯，這是真的，你有了你想要的一切就是成功的表現之一。VCESoft的 ITIL的ITIL-4-Transition的考題資料是你們成功的源泉，有了這個培訓資料，只會加快你們成功的步伐，讓你們成功的更有自信，也是保證讓你們成功的砝碼。
問題 #74
Which high velocity IT objective considers an organization's ability to continue providing business services when disruptive events affect its digital products?
答案：D
解題說明：
Resilient operations is the high velocity IT objective that considers an organization's ability to continue providing business services when disruptive events affect its digital products. Resilient operations ensure the availability, reliability, and performance of the digital products and services, as well as the ability to recover quickly from failures and incidents. Resilient operations also involve proactive practices such as technical debt management, chaos engineering, and site reliability engineering, which aim to improve the quality and resilience of the digital solutions. References:
* ITIL 4 High-velocity IT (HVIT) - Your companion to the ITIL 4 Managing Professional HVIT certification, Chapter 7: Ensuring resilient operations
* ITIL 4 Specialist: High-Velocity IT Training, Course Outline, Module 2: The digital product lifecycle
問題 #75
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?
答案：B
解題說明：
Explanation
Running safe to fail experiments that provide learning opportunities is the best option to improve staff behaviour, as it aligns with the ITIL 4 guiding principle of progress iteratively with feedback1. This principle encourages the use of experimentation and learning from failures to improve the service and the organization. By running safe to fail experiments, the staff can test new ideas, learn from the outcomes, and adapt their behaviour accordingly. This can foster a culture of innovation, collaboration, and continuous improvement in the IT department. The other options are not directly related to improving staff behaviour, but rather to improving the efficiency and effectiveness of the service delivery. Comparing the cost of delay between work items to ensure that financially valuable work is prioritized is a technique for value stream optimization, which is part of the ITIL 4 practice of service value stream management2. Implementing CI/CD tools to deploy software quickly is a method for achieving high-velocity IT, which is one of the ITIL 4 specialist modules3. Adopting Kanban boards to visualize the flow of work across software development teams is a tool for implementing agile and lean approaches, which are also part of the ITIL 4 framework3. While these options may have some positive impact on staff behaviour, they are not the primary focus or the best way to achieve it. References: 3, 2, 1
問題 #76
Which is a method for value-driven, data-driven and user-centered service design?
答案：A
問題 #77
A large service provider with many staff has built a relationship with a customer and agreed a 10-year contract. Both organizations have shared information freely and responded to requests.
Which is MOST LIKELY to be a threat to maintaining the relationship?
答案：C
解題說明：
Explanation
The correct answer is C because failing to explain service provider actions that impact the customer can erode the trust and transparency that are essential for maintaining a long-term relationship. If the service provider does not communicate the reasons and consequences of their actions, the customer may feel ignored, misled, or dissatisfied. This can lead to conflicts, complaints, or even termination of the contract.
The other options are not as likely to be a threat to the relationship as option C. Scheduling interactions between customer and service provider (option A) can help to ensureregular communication and feedback, which can enhance the relationship. Changes in service provider and customer staff (option B) can be managed by ensuring a smooth handover and orientation process, which can also provide opportunities for building rapport and understanding. Failing to deal with communication in a timely fashion (option D) can cause delays and frustration, but it can be resolved by improving the communication channels and protocols, and by apologizing and explaining the reasons for the delay.
References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, Question 1, Page 5 ITIL 4 Managing Professional: Transition Module | Axelos, Section "What is the ITIL 4 Managing Professional Transition Module?", Paragraph 3 ITIL 4 Managing Professional Transition Course Online - Simplilearn, Section "Course Overview", Paragraph 2
問題 #78
A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?
答案：C
解題說明：
Explanation
The correct answer is D. Identifying and making request for outstanding payments for the service. This is because the service provider should ensure that the financial obligations of the customer are fulfilled before the service is terminated. The service provider should also update the billing and accounting records, and close any open invoices or disputes related to the service12.
A: Ensuring that user access rights are revoked for all services is not the correct answer, because the service provider should only revoke the user access rights for the service that is being retired, not for all services. The service provider should also ensure that the customer data and assets related to the service are securely deleted or transferred, and that the service provider staff are reassigned or released12.
B: Providing information to users about how to contact the service desk is not the correct answer, because the service desk is not relevant for the service that is being retired. The service provider should provide information to users about how to access alternative or replacement services, if any, and how to provide feedback or complaints about the service retirement process12.
C: Creating training schedules for users on how to use the service is not the correct answer, because the service is being retired, not introduced. The service provider should not invest any resources or efforts in training users on how to use a service that will no longer be available. The service provider should instead focus on communicatingthe service retirement plan and timeline, and managing the expectations and emotions of the users12. References:
ITIL 4 Managing Professional Transition Module Sample Paper - English, page 10, question 3, answer D ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 11, learning outcome 1.5
問題 #79
......
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