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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Configuration and Setup	15%	- Profile and permission sets - User management and security - Sharing model and access controls - Company and org settings
Productivity and Collaboration	10%	- Activities, tasks, and events - Email and calendar integration - Chatter configuration
Sales and Marketing Applications	10%	- Forecasts and sales processes - Lead and opportunity management - Campaigns and products
Service and Support Applications	10%	- Entitlements and service contracts - Knowledge and support tools - Case management
Data and Analytics Management	17%	- Data validation and deduplication - Data import/export tools - Reports and dashboards - Data security and quality
Agentforce AI	8%	- AI assistant configuration - Use cases and limitations
Object Manager and Lightning App Builder	20%	- Standard and custom objects - Fields, relationships, and schema - Lightning App Builder and page layouts - Lightning record pages and components
Workflow/Process Automation	15%	- Automation best practices - Approval processes - Salesforce Flow

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Salesforce Certified Administrator Sample Questions (Q138-Q143):

NEW QUESTION # 138
Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.
What should the administrator use to achieve this?

A. Assignment Rules
B. Case Rules
C. Escalation Rules
D. Workflow Rules

Answer: A

NEW QUESTION # 139
Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.
Which two ways can the marketing users now access converted leads for editing?
Choose 2 answers

A. Use the Data Import Wizard,
B. Find them in the global search result.
C. Search the Recent Records component on the homepage.
D. Utilize a list view where lead status equals Qualified.

Answer: D

NEW QUESTION # 140
Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.
Which two options should the administrator use to help the support team?
Choose 2 answers

A. Configure a flow to assign the cases to the queue.
B. Use assignment rules to set the queue as the owner of the case.
C. Add Cass to the existing queue as available object.
D. Create a new queue and add Cases as an available object.

Answer: B,C

Explanation:
Explanation
Assignment rules and queue configuration are two options that should be used to help the support team work on some of UC's cases. Assignment rules can be used to automatically assign cases to a queue based on certain criteria, such as case origin or priority. Queue configuration can be used to add Case as an available object to the existing queue and specify which users or groups can access the queue. References:
https://help.salesforce.com/s/articleView?id=sf.case_assignment_rules.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5

NEW QUESTION # 141
Northern Trail Outfitters has a custom quick action on Accountthat creates a new Case.
How should an administrator make the quick action available on the Salesforce mobile app?

A. Add the Salesforce Mobile and Lightning Experience action to the page layout.
B. Modify compact Case page layout to include the action.
C. Create a custom Lightning App with the action.
D. Include the action in the Salesforce Mobile Navigation menu.

Answer: A

Explanation:
Explanation
To make a quick action available on the Salesforce mobile app, you need to add it to the Salesforce Mobile and Lightning Experience Actions section of the page layout. You can use the Page Layout Editor to drag and drop the quick action onto the section.
References:
https://help.salesforce.com/s/articleView?id=sf.actions_in_lex.htm&type=5https://help.salesforce.com/s/articleV

NEW QUESTION # 142
The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity.
How should this be accomplished from the campaign keeping the associated campaign member history?

A. Delete the lead and create a new contact and opportunity.
B. Clone the lead and convert the cloned record to a contact.
C. Add a contact from a campaign member detail page.
D. Convert the lead from the campaign member detail page.

Answer: D

NEW QUESTION # 143
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