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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Opportunity to Quote
B. Hire to Retire
C. Lead to Opportunity
D. Source to Pay
E. Quote to Order

Answer: A,C,E

NEW QUESTION # 19
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can migrate data using the Data Workbench.
B. You can manage customer segments.
C. You can analyze customer preferences for communication.
D. You can record all master data (customer, products, organization) in a central database.

Answer: C

NEW QUESTION # 20
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Generate product recommendations
B. Deliver personalized content
C. Route sales orders
D. Create quotation versions

Answer: A,B

NEW QUESTION # 21
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
B. SAP Customer Data Platform
C. Enterprise Consent and Preference Management
D. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)

Answer: B

NEW QUESTION # 22
Which application would you use to execute an email campaign for a target group?

A. SAP Emarsys
B. SAP Commerce Cloud
C. SAP Customer Data Cloud
D. SAP Service Cloud Version 2

Answer: A

NEW QUESTION # 23
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