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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 2	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 3	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 4	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 5	Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
Topic 6	Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q29-Q34):

NEW QUESTION # 29
U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

A. Change the generated decision strategy.
B. Create a channel strategy specifically for web.
C. No need to do anything. The strategy is auto-generated.
D. Modify the Next-Best-Action Framework strategy to cater to the new web channel.

Answer: C

NEW QUESTION # 30
In a decision strategy, you can use aggregation components to____________.

A. set a text value to a strategy property
B. choose between actions
C. filter actions based on priority and relevance
D. make calculations based upon a list of actions

Answer: D

Explanation:
Aggregation components are used to perform calculations on a list of actions, such as sum, average, count, minimum, or maximum. For example, you can use an aggregation component to calculate the total value of all the actions in a group. Verified References: Pega Academy - Decisioning Consultant - Aggregating actions

NEW QUESTION # 31
You are a decisioning architect on a next-best-action project and are responsible for designing and implementing decision strategies. Select each component on the leftand drag it to the correct requirement on the right.

Answer:

Explanation:

NEW QUESTION # 32
A financial services organization introduces a new policy that limits each customer to two promotional emails per month. To meet compliance requirements, the implementation team must configure this limit in the Next- Best-Action Designer.
Which configuration steps achieve the desired email frequency limit?

A. Configure an engagement policy that applies email limits to customer groups only.
B. Create a suppression policy that uses a two-email threshold and a monthly tracking period.
C. Establish context-level limits that track two monthly interactions across channels.
D. Set customer contact limits for the email channel with a two-message monthly restriction.

Answer: D

NEW QUESTION # 33
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best- Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto- generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Answer:

Explanation:
A screenshot of a computer screen Description automatically generated

NEW QUESTION # 34
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