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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Sales and Marketing Applications	12%	- Marketing Features 1. Campaign Management 2. Campaign Influence - Sales Productivity 1. Leads 2. Accounts and Contacts 3. Opportunities
Topic 2: Data and Analytics Management	14%	- Analytics 1. Dashboards 2. Reports - Data Management 1. Data Quality 2. Import and Export Data 3. Duplicate Management
Topic 3: Configuration and Setup	20%	- Company Settings 1. Fiscal Year Configuration 2. Business Hours and Holidays 3. Organization Settings - User Interface Configuration 1. App Customization 2. Lightning Experience Settings
Topic 4: Productivity and Collaboration	7%	- Collaboration Tools 1. Calendar Management 2. Chatter 3. Activities
Topic 5: Workflow and Process Automation	16%	- Automation Tools 1. Business Process Automation 2. Approval Processes 3. Flow Builder
Topic 6: Object Manager and Lightning App Builder	20%	- Object Customization 1. Record Types 2. Custom Objects 3. Fields and Relationships - Page Customization 1. Dynamic Forms 2. Lightning Record Pages
Topic 7: Service and Support Applications	11%	- Customer Support 1. Knowledge 2. Case Management 3. Entitlements

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Salesforce Certified Administrator Sample Questions (Q30-Q35):

NEW QUESTION # 30
The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process.
Which automation tool should an administrator use?

A. Flow builder
B. Workflow rule
C. Validation rule
D. Approval process

Answer: A

NEW QUESTION # 31
An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

A. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
C. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
D. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.

Answer: C

Explanation:
Explanation
Freezing a user is a way to temporarily prevent them from logging in to Salesforce without deactivating their user record. This is useful when you need to perform some cleanup tasks before deactivating a user, such as removing them from being referenced in a hierarchy field like Direct Manager. References:
https://help.salesforce.com/s/articleView?id=sf.users_freeze.htm&type=5

NEW QUESTION # 32
Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.
Which feature should an administrator use to fulfill this request?

A. Predefined Field Values
B. Validation Rules
C. Global Value Picklists
D. Dependent Picklists

Answer: B

NEW QUESTION # 33
Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.
How should an administrator deliver this information?

A. Perform periodic data job to update campaign records.
B. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
C. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
D. Create a roll-up summary field on Opportunity to Campaign.

Answer: B

NEW QUESTION # 34
An administrator at Dreamhouse Reality needs to Create Customized pages for the salesforce mobile app.
Which two types of pages could an administrator build and customize using the Lightning App Builder?
Choose 2 Answers

A. Record Page
B. App page
C. User Page
D. Dashboard page

Answer: A,B

NEW QUESTION # 35
......

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