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Salesforce Salesforce-Certified-Administrator Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Data and Analytics Management14%- Data Management
  • 1. Data Quality
  • 2. Import and Export Data
  • 3. Duplicate Management
- Analytics
  • 1. Dashboards
  • 2. Reports
Topic 2: Object Manager and Lightning App Builder20%- Page Customization
  • 1. Lightning Record Pages
  • 2. Dynamic Forms
- Object Customization
  • 1. Fields and Relationships
  • 2. Custom Objects
  • 3. Record Types
Topic 3: Service and Support Applications11%- Customer Support
  • 1. Entitlements
  • 2. Knowledge
  • 3. Case Management
Topic 4: Productivity and Collaboration7%- Collaboration Tools
  • 1. Chatter
  • 2. Activities
  • 3. Calendar Management
Topic 5: Workflow and Process Automation16%- Automation Tools
  • 1. Approval Processes
  • 2. Flow Builder
  • 3. Business Process Automation
Topic 6: Configuration and Setup20%- Company Settings
  • 1. Business Hours and Holidays
  • 2. Fiscal Year Configuration
  • 3. Organization Settings
- User Interface Configuration
  • 1. Lightning Experience Settings
  • 2. App Customization
Topic 7: Sales and Marketing Applications12%- Marketing Features
  • 1. Campaign Management
  • 2. Campaign Influence
- Sales Productivity
  • 1. Accounts and Contacts
  • 2. Opportunities
  • 3. Leads

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Salesforce Certified Administrator Sample Questions (Q84-Q89):

NEW QUESTION # 84
The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.
Which type of page should the administrator create?

Answer: D


NEW QUESTION # 85
Once an opportunity reaches the negotiation stage at cloud kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities inti this stage without knowing the amount.
How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes?

Answer: C

Explanation:
Explanation
To require the Amount field during the negotiation stage for sales users but allow their managers to make changes, the administrator should configure a validation rule that checks if the user profile is not a sales manager, the stage is negotiation, and the amount is blank. This will prevent sales users from saving the record without entering an amount, but allow sales managers to do so. Making the field required for all users will not meet the requirement. Creating a formula field or assigning the administrator profile to the managers will not affect field requirement. References:
https://help.salesforce.com/s/articleView?id=sf.validation_rules_overview.htm&type=5


NEW QUESTION # 86
The Marketing team at Cloud Kicks uses campaigns to generate product interest. They want custom picklist values for the campaign member Status field for each campaign they run, currently, they ask the administrator to add or delete values, but this is very time consuming.
Which two user permission should allow the Marketing team to customize the campaign member status picklist values themselves?
Choose 2 answers

Answer: A,D

Explanation:
Explanation
To customize the campaign member status picklist values themselves, marketing users need two things: a marketing user feature license and edit permission for campaigns. A marketing user feature license enables users to create, edit, and delete campaigns; manage campaign members; and update campaign history via the import wizards or API. Edit permission for campaigns allows users to modify existing campaigns and their related records such as campaign members and campaign member statuses. References:
https://help.salesforce.com/s/articleView?id=sf.campaigns_enable.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.campaigns_member_status.htm&type=5


NEW QUESTION # 87
A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new salesrep and keep the teams as is.
Which tool should an administrator use to accomplish this?

Answer: C

Explanation:
Explanation
The mass transfer tool allows you to transfer up to 250 records at a time from one user to another user while keeping the existing team members intact. You can access this tool from Setup by entering Mass Transfer Records in the Quick Find box.
References:https://help.salesforce.com/s/articleView?id=sf.mass_transfer_overview.htm&type=5


NEW QUESTION # 88
Which three aspects of standard fields should an administrator customize?
Choose 3 answers

Answer: B,C,E

Explanation:
Explanation
Picklist values, help text, and decimal places are three aspects of standard fields thatan administrator can customize to suit their business needs. Picklist values are the options that users can choose from a picklist field; they can be added, edited, or deleted by administrators. Help text is the text that appears when users hover over a field; it can be customized by administrators to provide additional information or guidance for users. Decimal places are the number of digits that appear after the decimal point in a number or currency field; they can be changed by administrators to adjustthe precision of the field values. Field history tracking and field name are not aspects of standard fields that can be customized; they are only available for custom fields. References: https://help.salesforce.com/s/articleView?id=sf.customize_picklists.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customize_fields_edit.htm&type=5https://help.salesforce.com/s/a


NEW QUESTION # 89
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