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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Business Acumen30%- Describe renewal cycle and risk action planning
- Interpret key financial terms (e.g., CAPEX, OPEX)
- Evaluate products and services to meet customer goals
Cisco Tools and Processes20%- Explain Smart Accounts & Smart Licensing
- Describe CX Portfolio and deal management processes
Customer Success Foundation10%- Define customer experience
- Describe recurring revenue financial terms
- Explain the stages of the customer lifecycle
- Explain recurring revenue financial implications
Customer Success10%- Explain customer journey & IT purchasing models
- Define customer success
Roles and Responsibilities30%- Explain renewals tasks and success metrics
- Describe Renewals Manager role and integration

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Cisco Renewals Manager Sample Questions (Q19-Q24):

NEW QUESTION # 19
At T-90, an RM discovers that a generated renewal quote includes incorrect SKUs that do not match the customer ' s current IB. What should the RM do?

Answer: A

Explanation:
The RM should correct the existing renewal quote directly in CCW-R so that its SKU composition accurately reflects the customer's validated Installed Base (IB). This is precisely the type of quote-integrity activity tested under the current Cisco Renewals Manager v2.0 blueprint. Cisco requires RMs to interpret IB data to identify coverage issues and to validate quote components-including SKUs, terms, and dependencies-in CCW-R to prevent booking holds. (Cisco Learning Content) Cisco's official CCW-R Creating and Managing Renewal Quotes guide confirms that the Items tab is where users resolve quote errors and make quote-level changes, including adding or removing lines, changing service levels, aligning dates, and modifying contract information. It further states that quotes with a Valid or Invalid status can be edited directly. (Cisco) Option B is unnecessary. Cisco provides the Clone function for copying a quote; it is not the prescribed mechanism for correcting an editable quote. Cloning would also reproduce the existing transaction data and still require correction. Option C is incorrect because Cisco prevents submission when blocking quote errors remain unresolved. Option D confuses Smart Account administration with commercial SKU configuration; the Smart Account Administrator does not correct CCW-R quote line-item selection.
Therefore, the RM should reconcile the quote with the IB and edit the existing CCW-R quote, making A the correct answer.


NEW QUESTION # 20
Which value should a customer expect from purchasing Success Tracks?

Answer: D


NEW QUESTION # 21
What does a renewal proposal contract outline?

Answer: D


NEW QUESTION # 22
Customer A purchased a one-year WebEx contract of 100 seats at $10 per seat. Customer B purchases a three-year WebEx contract of 100 seats at $10 per seat.
What is the annual recurring revenue (ARR) for each?

Answer: B

Explanation:
The annual recurring revenue (ARR) for each customer is $1000 and $1000. ARR is the total amount of money the company expects to receive from its subscribers over a year. It is calculated by summing up customers' monthly or quarterly subscription fees and multiplying them by 12 (for an annual period). It excludes one-time fees, transactional charges, and other non-recurring revenue sources. In this case, both Customer A and Customer B pay $10 per seat per month for 100 seats of WebEx. Therefore, their monthly recurring revenue (MRR) is $10 x 100 = $1000. To calculate their ARR, we multiply their MRR by 12: $1000 x 12 = $1000. The length of the contract does not affect the ARR calculation, as it only considers the revenue generated within one year.


NEW QUESTION # 23
How does Cisco define ATR?

Answer: C


NEW QUESTION # 24
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