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| Section | Objectives |
|---|---|
| Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
| Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
| Experience Personalization | - Salesforce CMS integration - Content personalization strategies - Audience targeting and segmentation |
| Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
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TestBraindump is a leading provider of top-quality Salesforce Certified Experience Cloud Consultant (EX-Con-101) preparation material for the EX-Con-101 test. Our Salesforce Certified Experience Cloud Consultant (EX-Con-101) exam questions are designed to help customers get success on the first try. These latest Salesforce EX-Con-101 Questions are the result of extensive research by a team of professionals with years of experience.
NEW QUESTION # 72
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system.
Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
Answer: D
Explanation:
This license type allows third-party staff to access cases, leads, opportunities, contracts, and custom objects on behalf of UMS customers. Partner Community users can also create cases from questions, escalate questions to cases, and view Knowledge articles. Partner Community users cannot access quotes or reports and dashboards.
NEW QUESTION # 73
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
Answer: B
Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
NEW QUESTION # 74
The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?
Answer: B
Explanation:
To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.
NEW QUESTION # 75
Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create new users or reset passwords for partner employees.
What should be done to help UC with user management?
Answer: D
Explanation:
To help UCwith user management, UC should delegate external user administration to its partners. This will allow UC to grant permission to its partners to create new users or reset passwords for partner employees without involving UC's administrators. UC can use Delegated External User Administration, which is a feature that allows UC to assign specific users as delegated administrators who can manage external users in their own accounts.
NEW QUESTION # 76
Ursa Major Solar (UM5) is planning to build a portal for its partners. Among other things, UMS will be distributing leads to its partners in the portal.
Which standard component can UMS leverage if it elects to use Partner Central template?
Answer: B
Explanation:
To distribute leads to its partners in the portal, UMS can leverage the Lead Inbox component if it elects to use Partner Central template. The Lead Inbox component is a standard component that displays a list of leads assigned to the partner user or their partner account. The partner user can view, accept, or reject the leads from the Lead Inbox component.
NEW QUESTION # 77
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