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Salesforce ADM-201 Exam Syllabus Topics:

Section	Weight	Objectives
Workflow / Process Automation	16%
Service and Support Applications	11%
Object Manager and Lightning App Builder	20%
Activity Management and Collaboration	7%
Sales and Marketing Applications	12%
Data and Analytics Management	14%
Configuration and Setup	20%

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Salesforce Certified Administrator Sample Questions (Q123-Q128):

NEW QUESTION # 123
Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

A. Case Assignment Rules
B. Case Scheduled Reports
C. Case Escalation Rules
D. Case Dashboard Refreshes

Answer: A

NEW QUESTION # 124
Cloud Kicks users are seeing error messages when they use one of their screen flows. The error messages are confusing but could be resolved if the users entered more information on the account before starting the flow.
How should the administrator address this issues?

A. Uncheck the end user Flow Errors box in setup.
B. Create a permission set to allow users to bypass the error.
C. Remove validation rules so that the users are able to process without complete records.
D. use a fault connector and display a screen with text explaining what went wrong and how to correct it.

Answer: D

Explanation:
Explanation
Fault connector and screen component are two features that can be used to address the issue of users seeing error messages when they use one of their screen flows. Fault connector can be used to handle errors that occur when a flow element fails, such as a record create or update element. Screen component can be used to display a message to the user with text explaining what went wrong and how to correct it. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_connector_fault.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.flow_ref_elements_screencmp_display_text.htm&type=5

NEW QUESTION # 125
Universal Containers is having a quality control problem with one of its product lines.
Multiple Books
Which standard object can be used to track the extent of the problem?

A. Opportunity Calculator
B. Product
C. Account
D. Case

Answer: D

NEW QUESTION # 126
An administrator wants to create a form in Salesforce for users to fill out when they lose a client.
Which automation tool supports creating a wizard to accomplish this goal?

A. Flow Builder
B. Approval Process
C. Process Builder
D. Outbound Message

Answer: A

Explanation:
Flow Builder supports creating a wizard that can collect user input and perform actions.
References: https://help.salesforce.com/s/articleView?id=sf.flow_builder_overview.htm&type=5

NEW QUESTION # 127
Once you define a custom fiscal year structure, your company can not return to the standard fiscal year calendar.

A. True
B. False

Answer: A

NEW QUESTION # 128
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