Apple-Device-Support Discount | Apple-Device-Support Certification Test Questions

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 2
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 5
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 7
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 8
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 9
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 10
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 11
  • Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 12
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.

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Apple Device Support Exam Sample Questions (Q69-Q74):

NEW QUESTION # 69
Select the setting in the sidebar that you should use to turn on FileVault.

Answer:

Explanation:

Explanation:
On your Mac, choose Apple menu > System Settings, click Privacy & Security in the sidebar, then click FileVault on the right. (You may need to scroll down.) Click Turn On. You might be asked to enter your password.


NEW QUESTION # 70
Which two types of Activation Lock are available to organizations?

Answer: C,E

Explanation:
Activation Lock is a feature that prevents unauthorized use of an Apple device after it has been erased. It is enabled automatically when a user turns on Find My on their device. However, for devices that are owned or managed by an organization, there are two types of Activation Lock available: device-linked and user-linked.
Device-linked Activation Lock requires Apple School Manager, Apple Business Manager, or Apple Business Essentials and an MDM solution. It allows the MDM solution to control turning Activation Lock on and off through server-side interactions, without depending on the user's Apple ID or Find My settings. The MDM solution creates and sends a bypass code to Apple servers when it needs to lock or unlock the device.
User-linked Activation Lock requires the user to have a personal Apple ID (not a Managed Apple ID) and to turn on Find My on their device. This method allows the user to lock an organization-linked device to their personal Apple ID if the MDM solution has allowed Activation Lock. The MDM solution should request and store a bypass code from the device before allowing the user to turn on Activation Lock. This bypass code can be used to turn off Activation Lock remotely with MDM, or directly on the device, if the user is unable to authenticate with their Apple ID. References:
* Activation Lock on Apple devices - Apple Support
* Activation Lock: How Apple Admins Can Manage It - Kandji
* Disable Activation Lock on Apple devices with Intune


NEW QUESTION # 71
You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery?

Answer: B

Explanation:
With FileVault enabled, macOS Recovery requires unlocking the encrypted disk by selecting an admin user and entering their password at startup.
* Option A: Disk Utility mounting isn't the initial step.
* Option C: MFA isn't used here.
* Option D: Recovery Lock is MDM-specific, not FileVault.
References: Apple Support - " Use macOS Recovery with FileVault " (support.apple.com/HT201314).


NEW QUESTION # 72
Which Wireless Diagnostics window should you use to see a live view of current Wi-Fi signal strength, quality, and rate?

Answer: D


NEW QUESTION # 73
How do you access Wireless Diagnostics and view additional network information from the menu bar?

Answer: A

Explanation:
Holding Option and clicking the Wi-Fi menu bar icon reveals advanced options, including "Open Wireless Diagnostics," which provides detailed network info.
* Option B: Regular click shows basic options.
* Option C: Right-click doesn't target SSID for diagnostics.
* Option D: Command key doesn't trigger this.
References: Apple Support - " Use Wireless Diagnostics " (support.apple.com/HT202663).


NEW QUESTION # 74
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