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| Topic | Details |
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| Topic 1 | - Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
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| Topic 2 | - Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
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| Topic 3 | - Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
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| Topic 4 | - Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
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| Topic 5 | - Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
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| Topic 6 | - Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.
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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q26-Q31):
NEW QUESTION # 26
U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, to every customer who logs in to the bank website.
What three of the following artifacts are mandatory to implement this requirement? (Choose Three)
- A. Customer engagement policies.
- B. Real-time containers.
- C. Customer contact policies.
- D. An action and the associated web treatment.
- E. A business structure.
Answer: B,D
NEW QUESTION # 27
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning architect, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Fair
- B. Very Poor
- C. Poor
- D. Good
Answer: C
Explanation:
Using the decision table, you can find the label for a customer with a credit score of 240 and an average balance of 35000 by following these steps:
Start from the top row and check if the customer's credit score is less than 150. If yes, then the label is Very Poor. If no, then move to the next row.
Check if the customer's credit score is less than 175 and their average balance is less than 25000. If yes, then the label is Poor. If no, then move to the next row.
Check if the customer's credit score is less than 200 and their average balance is less than 50000. If yes, then the label is Fair. If no, then move to the next row.
Check if the customer's credit score is less than 250 and their average balance is less than 75000. If yes, then the label is Good. If no, then move to the last row.
The last row applies to all other cases that do not match any of the previous conditions. The label for this row is Very Poor.
In this case, the customer's credit score is not less than 150, so the first row does not apply. The customer's credit score is less than 175, but their average balance is not less than 25000, so the second row does not apply either. The customer's credit score is not less than 200, so the third row does not apply. The customer's credit score is less than 250 and their average balance is less than 75000, so the fourth row applies. Therefore, the label for this customer is Poor.
NEW QUESTION # 28
U+ Bank observes that some customers receive the same credit card offer multiple times within a short period, which results in dissatisfaction. The bank wants to suppress a specific credit card offer if it has been shown three times within seven days.
What should you configure in the Contact Policy to prevent a specific credit card offer from being shown to a customer more than three times in seven days?
- A. Set the Tracking Level to Group and the Outcome Type to Clicks.
- B. Set the Tracking Level to Action and the Outcome Type to Clicks.
- C. Set the Tracking Level to Action and the Outcome Type to Impressions.
- D. Set the Tracking Level to Group and the Outcome Type to Impressions.
Answer: C
NEW QUESTION # 29
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

- A. 0
- B. 1
- C. 75 emails 25 SMSes
- D. 75 SMSes and 25 emails
Answer: A
NEW QUESTION # 30
MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups?
- A. Create a decision strategy at the Issue-level
- B. Map a real-time container to the Top-level or Issue-level.
- C. Set contact limits for both the groups.
- D. Enable an engagement policy for the second group.
Answer: B
Explanation:
To present offers from the two groups, you must map a real-time container to the Top-level or Issue-level. A real-time container is a configuration that defines how to deliver offers and treatments to a specific channel, such as a website or a mobile app. By mapping a real-time container to the Top-level or Issue-level, you can enable all the offers under that level to be available for delivery through that channel. Verified Reference: Pega Academy - Decisioning Consultant - Configuring real-time containers
NEW QUESTION # 31
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