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| Section | Weight | Objectives |
|---|---|---|
| Cisco Tools and Processes | 20% | - Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing |
| Customer Success Foundation | 10% | - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle - Explain recurring revenue financial implications - Define customer experience |
| Roles and Responsibilities | 30% | - Explain renewals tasks and success metrics - Describe Renewals Manager role and integration |
| Customer Success | 10% | - Define customer success - Explain customer journey & IT purchasing models |
| Business Acumen | 30% | - Interpret key financial terms (e.g., CAPEX, OPEX) - Describe renewal cycle and risk action planning - Evaluate products and services to meet customer goals |
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NEW QUESTION # 146
How does Cisco define Business Critical Services?
Answer: B
NEW QUESTION # 147
During the Preparation phase, an RM discovers 30 decommissioned assets are still listed in the customer ' s IB. Which action should the RM take?
Answer: B
Explanation:
The RM should reconcile the Installed Base before quoting so that assets genuinely removed from service are correctly reflected as decommissioned. Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires the RM to interpret Installed Base data through Cisco Ready for Partners, identify coverage issues, and remediate data misalignments to maintain entitlement accuracy. Accurate IB data is fundamental to quote readiness because obsolete or decommissioned assets can incorrectly inflate renewal scope and create downstream commercial discrepancies. (Cisco Learning Content) Cisco describes Cisco Ready as a centralized source of current Installed Base information and specifically notes that authorized sellers can correct certain data, including marking equipment that customers have removed from service. Cisco guidance further confirms that IB records remain mapped unless assets are marked as decommissioned or removed from the customer ' s network through the appropriate asset- management process. (Cisco) Option B waits until order booking, which is too late; Preparation is specifically intended to resolve IB inaccuracies before quoting. Option C is incorrect because Smart Account administration is not the mechanism for correcting physical Installed Base disposition. Option D would leave inaccurate assets in the renewal configuration rather than correcting the underlying IB.
The appropriate workflow is therefore to reconcile the customer ' s IB in Cisco Ready and ensure the 30 decommissioned assets are removed or correctly marked before generating the renewal quote. Therefore, A is correct.
NEW QUESTION # 148
Which success indicator for a Renewals Manager is valid?
Answer: A
Explanation:
A success indicator for a Renewals Manager that is valid is on-time renewal. On-time renewal measures the percentage of customers who renew their contracts with Cisco before or on the expiration date. On-time renewal reflects the Renewals Manager's ability to retain customers and revenue, as well as to increase customer satisfaction and loyalty. On-time renewal also reduces the risk of losing customers to competitors or alternative solutions. On-time renewal is calculated by dividing the number of customers who renew on time by the number of customers who are eligible to renew in a given period. On-time renewal is different from other metrics such as increased deployment of licenses, stabilized customer satisfaction scores, or new product introductions, which are not directly related to the Renewals Manager's role or performance.
NEW QUESTION # 149
Which statement best summarizes the intended outcome of the Success Plan?
Answer: A
Explanation:
the Success Plan is:
A document that outlines the customer's goals, challenges, desired outcomes, and success metrics A collaborative effort between Cisco, partners, and customers to align on the customer's vision and strategy A roadmap that guides the customer through the lifecycle stages of plan, build, adopt, and renew A development of a customer-centric view for achieving value from their portfolio
NEW QUESTION # 150
What are two key customer benefits from a Cisco Smart Account? (Choose two.)
Answer: D,E
NEW QUESTION # 151
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