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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Planning and Design	60%	- Design asset management and MACD workflows - Decompose commercial products for implementation - Design order fulfillment orchestration flows - Create quoting and order capture processes - Prioritize and size user stories - Develop data migration strategies - Design scalable product catalog models
Discovery	24%	- Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements - Select appropriate Communications Cloud products - Define KPIs based on business goals and budget - Evaluate data volume and platform constraints - Align requirements to native features or external solutions
Delivery	16%	- Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design - Execute data migration plans - Align architecture and order components

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q52-Q57):

NEW QUESTION # 52
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Handle the complex business processes manually outside the IT landscape.
B. Harmonize their business plan to reduce the complexity
C. Access the entire architecture to identify application that can be decommission.
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Answer: B,C

Explanation:
To drive down operational costs, harmonizing business processes to reduce complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.References:Best practices for digital transformation and Salesforce implementation strategies.

NEW QUESTION # 53
Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A. Split the order into multiple order and group order items based on the service location
B. Use the CPQ multisite feature and group the service locations and create orders for each group
C. After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items
D. Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Answer: C

NEW QUESTION # 54
Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A. Create a salesforce Report on the Product object to track the product time to market
B. Create a Product Time to market app from template in CRM analytics to track the product time to market
C. Leverage the EPC functionality to track the product related configuration.
D. Create salesforce report on EPC project object to track the product time to market.

Answer: C,D

Explanation:
To measure product time to market in Salesforce Communications Cloud, leveraging EPC (Enterprise Product Catalog) functionality to track product configurations (A) and creating Salesforce reports on the EPC project object (C) are effective methods. These actions provide insights into product development timelines and help identify areas for process improvement.References:Salesforce EPC documentation and CRM Analytics best practices.

NEW QUESTION # 55
Unified communication is dependents on a large number legacy system that works in virtual product silos. Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What data and from which system will be migrated
B. Who will be the main point of contact for migration
C. What will be the overall cost for migration?
D. What is the quality, structure and frequency of the data migration?
E. What tools and databases will be used to perform the migration

Answer: A,D,E

NEW QUESTION # 56
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?

A. Design integration procedure that makes both request and returns the result to order Management.
B. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
C. Design for one callout each request and cache the identifier in memory
D. Use Data raptor technology to make the request and return the response to order management

Answer: A,B

Explanation:
For integrating with a provisioning system requiring two HTTP requests with a temporary identifier, designing an integration procedure that manages both requests (B) and saving the temporary identifier in a non-assetizable attribute on the fulfillment request line (D) are effective out-of-the-box options. This approach ensures seamless integration while keeping transient data where necessary without impacting the CRM ' s data integrity.References:Salesforce Industries Order Management integration best practices and HTTP callout documentation.

NEW QUESTION # 57
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