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ServiceNow CIS-PA Exam Overview:

Certification Vendor:ServiceNow
Exam Name:ServiceNow Certified Implementation Specialist - Platform Analytics Exam
Exam Number:CIS-PA
Exam Price:$450 USD
Real Exam Qty:60
Exam Format:Multiple Select (multiple answers), Multiple Choice (single answer)
Certificate Validity Period:1 year (requires annual delta exam & maintenance fee)
Passing Score:Not publicly disclosed
Related Certifications:ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist - Core Platform
Available Languages:English
Exam Duration:90 minutes
Recommended Training:Platform Analytics Advanced
Platform Analytics Fundamentals
Exam Registration:Kryterion Webassessor
ServiceNow Learning
Sample Questions:ServiceNow CIS-PA Sample Questions
Exam Way:Online proctored or onsite at Kryterion test centers
Pre Condition:Recommended: 6 months experience in Platform Analytics implementation; Completion of Administration Fundamentals, Platform Analytics Fundamentals and Advanced courses; No mandatory prerequisite exam
Official Syllabus URL:https://learning.servicenow.com/lxp/en/credentials/certified-application-specialist-performance-analytics-exam?id=kb_article_view&sys_kb_id=160f282693b4b61056aeb94c5cba1013

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ServiceNow CIS-PA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Data Visualization: This section focuses on presenting data through widgets, interactive filters, appropriate visualizations, dashboards, and analyzing data using Analytics Hub and KPI Details.
Topic 2
  • Configure Breakdowns and Breakdown Sources: This section covers setting up breakdowns to analyze indicators across different dimensions, including breakdown mappings, matrices, exclusions, scripted mappings, and bucket groups.
Topic 3
  • Administration and Solutions: This domain covers administrative tasks using the Admin Console and accelerating deployment with pre-built Content Packs.
Topic 4
  • Configure Indicators and Indicator Sources: This domain addresses creating and configuring indicators (performance metrics), including source conditions, fact tables, indicator types, properties, and aggregation scripts.
Topic 5
  • Architecture and Deployment: This domain covers the foundational components of the Performance Analytics solution and the proper deployment sequence in ServiceNow environments.

ServiceNow Certified Implementation Specialist - Platform Analytics Sample Questions (Q12-Q17):

NEW QUESTION # 12
What is the purpose of using aBucket Group?

Answer: A

Explanation:
ABucket Groupin Platform Analytics is used togroup large sets of numeric or time-based values into a smaller, more meaningful number of ranges. Common examples include grouping ages into ranges (0-5 days, 6-10 days), durations into bands, or hours of the day into segments. This simplifies analysis and improves dashboard readability by reducing excessive breakdown elements.
Bucket Groups do not log incidents, manage roles, or control integrations. Instead, they support analytics by enabling structured classification of non-categorical data. ServiceNow documentation clearly positions Bucket Groups as a mechanism for transforming raw numeric or duration data into consumable breakdowns, making option B the correct answer.


NEW QUESTION # 13
What is an example of how Platform Analytics can help achieve the goal of reducing IT spending by 10%?

Answer: A

Explanation:
Platform Analytics helps reduce IT spending by enablingcost visibility, trend analysis, and optimization insights. Breaking downincident resolution costsallows organizations to identify high-cost incident categories, inefficient processes, or teams with unusually long resolution times. By correlating cost data with performance indicators, leaders can make data-driven decisions to streamline workflows, reduce rework, and optimize resource allocation.
User satisfaction surveys (option A) provide qualitative feedback but do not directly measure or reduce costs.
Importing asset cost reports (option B) is a reporting or data integration activity, not an analytics-driven optimization approach. Automating password resets (option D) is an operational improvement but does not directly leverage Platform Analytics capabilities. ServiceNow documentation emphasizes that Platform Analytics supportsstrategic objectivessuch as cost reduction by revealing inefficiencies through indicators, breakdowns, and historical trend analysis-making option C the correct answer.


NEW QUESTION # 14
Which Indicator should beexcluded from a Historic Data Collectionbecause its scores cannot be accurately collected?

Answer: C

Explanation:
Historic Data Collection is designed to accurately reconstructpast indicator scoresbased on historical records. Indicators that rely oncalculated age values, such assummed age of open problems, cannot be accurately reconstructed because age is atime-relative valuethat depends on the exact moment of calculation.
Count-based indicators (options A, B, and D) can be recalculated historically by evaluating record states at specific points in time. However, summing age values requires knowing the precise age of each record at each historical interval, which is not reliably reproducible. ServiceNow documentation explicitly warns against using historic data collection forage-based and duration-sum indicators, making option C the correct exclusion.


NEW QUESTION # 15
What happens whenCollect recordsis enabled on an Automated Indicator form?

Answer: A

Explanation:
WhenCollect recordsis enabled on an Automated Indicator, Platform Analytics stores thesys_ids of the recordsthat contributed to each indicator score at collection time. This capability enablesdrill-down functionality, allowing users to view the exact records behind a score directly from analytics widgets and dashboards. Importantly, Platform Analytics doesnot store full copies of records-only the identifiers- ensuring historical accuracy while maintaining storage efficiency.
Option A describes thepreview featureavailable when defining indicator conditions, not record collection.
Option B refers tomanual data collection, which is triggered separately. Option C is incorrect because Platform Analytics does not retain full record snapshots. ServiceNow documentation clearly states that enabling Collect records allows analytics users to drill into the contributing records for any given score, making option D the correct and precise answer.


NEW QUESTION # 16
Which application helps to obtain insights onnew and returning platform usersand theirnavigation patterns
?

Answer: B

Explanation:
User Experience Analyticsis the application designed to analyzeuser behavior, including new versus returning users, session frequency, navigation paths, page views, and interaction patterns across the ServiceNow platform. It provides insights into how users engage with the platform and helps organizations optimize usability, adoption, and performance.
Responsive Dashboards and Next Experience Dashboards are visualization and UI frameworks, not behavioral analytics tools. Platform Analytics Workspace focuses on KPI monitoring and process performance, not clickstream or navigation behavior. ServiceNow documentation clearly positions User Experience Analytics as the solution for understanding how users interact with the platform, making option D the correct answer.


NEW QUESTION # 17
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