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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

SectionObjectives
Digital Product Lifecycle- Transition to Lean, Agile, or DevOps practices
- Alignment with ITIL operating model
- Digital product lifecycle overview
Introduction to High-Velocity IT- High-velocity concepts
- Course introduction and ITIL 4 overview
High-Velocity IT Techniques - Co-Created Value and Assured Conformance- Service Desk
- Service Experience
- Relationship Management
- Co-Created Value
- Service Design
High-Velocity IT Techniques - Valuable Investments- Value optimization strategies
- Investment decision techniques
High-Velocity IT Techniques - Resilient Operations- Service Continuity Management
- Problem Management
- Site Reliability Engineering
- Capacity and Performance Management
- Infrastructure and Platform Management
- Monitoring and Event Management
- Availability Management
High-Velocity IT Techniques - Fast Development- Development acceleration methods
- Rapid delivery techniques
High-Velocity IT Culture- Cultural aspects of high-velocity environments
- Working in highly automated environments

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q22-Q27):

NEW QUESTION # 22
What should be included in an organization's approach to risk management?

Answer: C


NEW QUESTION # 23
An organization is evaluating the advantages and disadvantages of replacing its legacy information systems with cloud-based services as part of its strategic plan. The market is extremely competitive, so the organization wants to ensure that all factors are considered.
Which technique would allow this organization to BEST understand the external factors that could influence this decision?

Answer: D


NEW QUESTION # 24
A customer is retiring a service and has terminated the contract for the service with the service provider.
The service provider will continue to deliver other services to the customer. Which activity should the service provider include in the plans to offboard the service?

Answer:

Explanation:
Identifying and making requests for outstanding payments for the service


NEW QUESTION # 25
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

Answer: C


NEW QUESTION # 26
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

Answer: B


NEW QUESTION # 27
......

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