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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history - Manage work order products, services, and skills requirements |
| Topic 2: Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements |
| Topic 3: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 4: Manage the Field Service mobile app | 5–10% | - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization - Install, configure, and deploy mobile app |
| Topic 5: Configure field service applications | 20–25% | - Configure core settings and administration areas - Configure incident types, service tasks, and products - Configure resources, resource types, and resource roles - Configure service agreements, booking rules, and settings |
| Topic 6: Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume |
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NEW QUESTION # 129
You work for an equipment rental company which rents tower cranes to construction companies.
A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.
You need to maintain the service history of all the sub components and track each equipment by client location.
What should you do?
Answer: B
NEW QUESTION # 130
Drag and Drop Question
Your customer wants to enable their Microsoft Dynamics 365 Field Service mobile app for offline use.
You need to configure the mobile app for technicians, including custom entity offline usage.
What are the first four steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 131
You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company.
You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.
Which two actions should you perform? Each answer presents a complete solution. NOTE: Each correct selection is worth one point
Answer: B,C
NEW QUESTION # 132
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You configure the Scheduler Settings to the scenario.
Does this meet the goal?
Answer: A
NEW QUESTION # 133
Drag and Drop Question
You are a technician at Contoso Electronic, using the Microsoft Dynamics 365 Field Service mobile app to track and manage service requests and inventory.
Your supervisor asks you to explain how Field Service keeps track of inventory based on the quantities at the warehouse.
To answer, drag the appropriate type of quantity at the warehouse to the explanation of the quantity. Each type of quantity will be used once. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION # 134
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