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Cisco 700-805 Certification Exam is a popular exam for professionals who want to validate their expertise in Cisco Renewals Manager. Cisco Renewals Manager certification is designed to test the knowledge and skills of individuals in managing the renewal process of Cisco products and services, including licenses, support contracts, and warranties. 700-805 exam covers various topics such as Cisco sales and renewals policies, customer relationship management, contract management, and financial management.
Cisco Renewals Manager certification is an industry-recognized certification that demonstrates the candidate’s proficiency in managing the customers’ lifecycle and driving customer success. Cisco Renewals Manager certification is beneficial for professionals who want to advance their career in sales, business development, and customer success.
NEW QUESTION # 60
Which statement is the most accurate description of the Health Index?
Answer: D
Explanation:
the Health Index is:
An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion A tool that helps Cisco and partners monitor and improve customer outcomes and experiences A score that ranges from 0 to 100, where higher scores indicate better health
NEW QUESTION # 61
During the Adopt stage, a CSM flags a persistent technical barrier preventing a customer from activating key features. What is the RM ' s primary responsibility in response to this signal?
Answer: B
Explanation:
A persistent technical barrier during the Adopt stage is an early-warning indicator that may reduce adoption, value realization, and ultimately the customer ' s propensity to renew. The Renewals Manager ' s primary responsibility is therefore to capture the issue as a renewal risk, maintain visibility of it, and track its mitigation and potential impact on the renewal.
Cisco ' s current Renewals Manager v2.0 blueprint explicitly requires RMs to categorize renewal risks- including Technical risks-based on early-warning indicators and to evaluate mitigation strategies for identified risks. This establishes risk identification and tracking as a core RM responsibility rather than direct ownership of technical remediation. (Cisco Learning Content) The CSM, by contrast, is responsible for driving adoption and identifying and removing adoption barriers.
Cisco describes the CSM role as developing adoption approaches, interpreting usage data, and identifying adoption barriers and actions required to remove them. (Cisco) Option A is premature because a technical issue does not automatically justify stopping a renewal. Option B is incorrect because waiting until T-90 allows an identified risk to deteriorate. Option C improperly transfers technical-remediation ownership to the RM.
Cisco ' s lifecycle model emphasizes collaboration among CSM, Sales, Technical, and Renewals functions, with Renewals specifically involved in coordinated risk mitigation. (Cisco Community) Therefore, the RM should log and actively track the technical barrier as a renewal risk, making D correct.
NEW QUESTION # 62
Which two actions can a partner or customer perform within CCW-R? (Choose two.)
Answer: A,E
Explanation:
According to the CCW-R User Guide5, some of the actions that a partner or customer can perform within CCW-R are:
Change Customer Address: This allows the user to update the customer address information for a quote or an order.
View and Manage their Contracts: This allows the user to view their contract details, status, expiration date, product coverage, etc., as well as request a quote or renew their contracts.
NEW QUESTION # 63
An important Cisco customer has a large number of individual licenses for Cisco One in Enterprise Networking and engages many Webex users. The customer has expressed the intention to grow both groups and needs a compelling and simplified proposal.
Which Cisco offer represents the best value for the customer?
Answer: D
Explanation:
The Cisco offer that represents the best value for the customer is to ask the Cisco team to engage into a Smart Account or Enterprise Agreement and propose a creation of a Customer Success Plan. A Smart Account is a centralized account management platform that gives customers full visibility and access to their Cisco software licenses, subscriptions, and services across their organization. A Smart Account simplifies license activation, usage tracking, and renewal management, as well as enables customers to move licenses across devices and locations as needed. An Enterprise Agreement is a simplified buying program that covers the entire organization's software and services needs under one agreement, one renewal date, and one set of terms. An Enterprise Agreement offers customers preferred pricing, financial predictability, investment protection, and flexible expansion options. A Customer Success Plan is a document that captures the account team's strategy and actions to achieve customer success. It defines the customer's desired outcomes, identifies the potential barriers and risks, outlines the key milestones and deliverables, and assigns roles and responsibilities to the account team members.
By engaging into a Smart Account or Enterprise Agreement and proposing a Customer Success Plan, the customer can benefit from:
A comprehensive cloud calling plan with ease, in a single unified offer.
A world-class collaboration suite built for hybrid work that provides Webex Calling, Messaging, Meetings, Polling, and Webinars in one unified offering.
A best-in-class collaboration suite that leverages AI-driven intelligence to create engaging and inclusive collaboration experiences.
A lower total cost of ownership by providing multiple best-in-class products from a single vendor.
A simplified contract management by converging software licenses, support for software, and support for hardware into one agreement, one renewal date, and one set of terms.
A trusted support from Cisco Solution Support that centralizes support across software and hardware and any third-party provider technologies in the deployment.
A guidance at every step to accelerate technology transitions through expert resources, best practices, and proven methodologies focused on industry-wide solutions.
A proactive and predictive insights powered by AI/ML-driven analytics and automation that help recognize potential problems, optimize operations, and de-risk transformation.
A blueprint for account teams to achieve customer success by defining the customer's vision, goals, metrics, milestones, deliverables, roles, responsibilities, progress, results, feedback, and recommendations.
NEW QUESTION # 64
An RM is reviewing a consumption report in EAWS for a customer ' s Software EA. The report shows the customer is trending at 118% consumption of their security suite with six months remaining in the term. What is the most effective operational action for the RM?
Answer: C
Explanation:
The RM should proactively engage the customer now, explain the consumption trajectory, and help the customer prepare financially for a potential True Forward adjustment. Cisco defines True Forward as the process used to account for consumption above the customer's current EA entitlement, with charges applied prospectively rather than as a retroactive true-up. EAWS is specifically identified by Cisco as the most accurate tool for monitoring real-time EA consumption. (Cisco) The 118% consumption level is particularly significant. Cisco's current EA 3.0 program terms define Exceptional Growth as consumption exceeding 115% of current entitlement. When this threshold is exceeded, Cisco has the right to initiate an off-cycle True Forward at the next semi-annual anniversary, in addition to the normal annual True Forward. (Cisco) Cisco's True Forward FAQ similarly states that consumption above
115% can trigger a semi-annual True Forward event. (Cisco)
Option A is incorrect because Cisco uses True Forward, not a retroactive True Up process. Option B is too passive because the account has already crossed the exceptional-growth threshold. Option D would manipulate entitlement data rather than address actual customer consumption.
The RM should therefore use the EAWS signal proactively to align expectations, forecast financial impact, and coordinate budget planning before the applicable True Forward event.
Therefore, C is correct.
NEW QUESTION # 65
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