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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Hardware | 25% | - PC hardware components
|
| Topic 2: Virtualization and Cloud Computing | 11% | - Cloud computing concepts
|
| Topic 3: Mobile Devices | 15% | - Mobile device hardware and components
|
| Topic 4: Networking | 20% | - Network fundamentals
|
| Topic 5: Hardware and Network Troubleshooting | 29% | - Troubleshooting methodology
|
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NEW QUESTION # 480
A technician is troubleshooting a computer that has random BSOD alerts and intermittently freezes during normal use. Performance degrades as the day goes on. No new software or hardware changes have been implemented. Freezing occurs under performance-intensive operations. Which of the following hardware components is most likely at fault?
Answer: D
Explanation:
Comprehensive and Detailed Step-by-Step
Random BSODs (Blue Screen of Death), intermittent freezing, and degraded performance under load are common symptoms of failing or faulty RAM (Random Access Memory). Here's the reasoning:
RAM Module (Correct Answer):
Faulty or failing RAM can cause random BSODs due to memory errors when the system attempts to read or write to corrupted memory locations.
Intermittent freezing, especially under performance-intensive operations, can occur because the CPU relies heavily on RAM for active processing tasks.
Over time, heat generated during usage can exacerbate RAM instability, leading to progressively worse performance throughout the day.
Solution: The technician should run a memory diagnostic tool, such as Windows Memory Diagnostic or MemTest86, to confirm if the RAM is at fault.
Incorrect Options:
A . Video Card: A faulty video card can cause graphical glitches, screen artifacts, or crashes, but it is unlikely to cause system-wide performance degradation and random freezing under normal operations unless the issue is specific to GPU-intensive tasks (e.g., gaming or video rendering).
B . HDD: A failing hard drive can cause system slowdowns and freezing, but it typically produces other symptoms such as read/write errors, boot failures, or clicking sounds. HDD issues do not usually cause BSODs unless critical system files are corrupted.
D . TPM (Trusted Platform Module): A TPM is a hardware-based security module used for encryption and secure authentication. It does not affect performance or cause BSODs or freezing under normal operation.
Key Takeaway:
The symptoms described (random BSODs, intermittent freezing, and degraded performance under load) are most likely caused by faulty or failing RAM. Memory diagnostic tools should be used to confirm the issue.
NEW QUESTION # 481
A technician receives a S.M.A.R.T. error on a PC. When the technician presses the Esc key, the PC continues to turn on without any further issues. Which of the following should the technician do next?
Answer: D
Explanation:
S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology):
S.M.A.R.T. is a monitoring system integrated into modern HDDs and SSDs that detects and reports on various indicators of drive health and reliability.
A S.M.A.R.T. error indicates that the drive is showing signs of impending failure, even if the PC continues to boot and work normally for the time being.
Next Steps:
The appropriate action is to replace the hard drive (HDD) because a S.M.A.R.T. error is an early warning of possible hardware failure. Ignoring the warning could result in data loss if the drive fails completely. The technician should also back up the user's data immediately to avoid losing
NEW QUESTION # 482
A user can connect their laptop to the internet in the main office. However, when the user places the laptop on top of a motor on the factory floor, there is no internet connectivity. Which of the following is the most likely cause of this issue?
Answer: D
Explanation:
Large electrical motors can emit electromagnetic interference (EMI), which can disrupt wireless signals and prevent connectivity.
NEW QUESTION # 483
A technician is diagnosing several device issues reported by employees.
INSTRUCTIONS
Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

Answer:
Explanation:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.
NEW QUESTION # 484
A technician recently updated the firmware on a dual-BIOS motherboard. Following the update, the system has been stuck in a boot loop and cannot start an OS from any internal or external device. The technician cannot access the UEFI menu either.
Which of the following should the technician do next?
Answer: B
Explanation:
Dual-BIOS motherboards contain two firmware chips. If the primary BIOS becomes corrupted, the system can failover to the secondary BIOS. Most boards allow manual enabling of the secondary BIOS via a physical switch or jumper.
NEW QUESTION # 485
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