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Salesforce Slack-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Workflows and Integrations12%- Workflow Builder
  • 1. Custom workflow templates
  • 2. Automate routine processes
- Integrations and apps
  • 1. App management and distribution
  • 2. Third-party integrations
Topic 2: Migration and Change Management5%- Migration planning
  • 1. Data migration strategies
  • 2. Transition from other platforms
- Adoption and enablement
  • 1. Training and change management plans
  • 2. Best practices for Slack adoption
Topic 3: Security18%- Authentication and access
  • 1. Single Sign-On (SSO) configuration
  • 2. Domain verification and auto-provisioning
- Slack security and compliance
  • 1. Data Loss Prevention (DLP)
  • 2. Retention policies and export
  • 3. Enterprise Key Management (EKM)
Topic 4: Channel Strategy25%- User Groups and permissions
  • 1. Default channels and channel management policies
  • 2. User Group creation and management
- Channel architecture design
  • 1. Channel segments and cross-org channels
  • 2. Channel naming conventions and organization
  • 3. Public vs. private channel strategy
Topic 5: Governance and Administration20%- Governance framework
  • 1. Acceptable use policies
  • 2. Data governance and compliance
  • 3. Channel management policies
- Workspace administration
  • 1. Roles and permissions
  • 2. Guest access management
  • 3. Workspace settings and policies
Topic 6: Discovery20%- Gather requirements
  • 1. Understand business goals and collaboration needs
  • 2. Identify current workflows and pain points
- Stakeholder analysis
  • 1. Conduct discovery workshops
  • 2. Identify key stakeholders and decision-makers

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Salesforce Certified Slack Consultant Sample Questions (Q48-Q53):

NEW QUESTION # 48
If unexpected challenges arise during the Slack migration, impacting the migration schedule, how should this be communicated to the stakeholders?

Answer: C

Explanation:
When unexpected challenges arise, it's important to promptly inform stakeholders. Providing detailed information about the issue and the steps being taken to address it helps maintain trust and allows for collaborative problem-solving. This approach ensures transparency and allows stakeholders to understand and adjust to any changes in the migration schedule.


NEW QUESTION # 49
In the final stages of Slack migration, you notice some resistance from employees. What should be your communication approach to address their concerns?

Answer: D

Explanation:
When facing resistance, it's important to open a dialogue to understand employee concerns.
Providing reassurance and offering additional support or training can help alleviate their apprehensions. This approach fosters a positive environment and encourages acceptance of the new system.


NEW QUESTION # 50
You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?

Answer: B

Explanation:
The correct answer is D . A pre-course checklist is the resource specifically designed to confirm readiness before a live training session. A Slack User Essentials session is not just a lecture; it usually involves demonstrating channels, threads, reactions, notifications, search, messages, files, and interactive in-channel activities. If the demo environment is not ready, the training can fail quickly because attendees will not be able to follow along or practice correctly. Option A, the presentation slide deck, supports delivery flow but does not verify whether the demo environment, permissions, channels, participants, and sample activities are ready. Option B, self-serve materials, help learners after or outside training but are not the operational readiness tool. Option C, the training channel, is part of the environment, not the checklist for validating it.
The pre-course checklist ensures the facilitator confirms environment setup, access, channel configuration, materials, timing, and interaction points before the session starts.


NEW QUESTION # 51
Which of the following is a key benefit of using the Slack app in Salesforce?

Answer: C

Explanation:
The Slack app in Salesforce enables teams to seamlessly collaborate and manage customer interactions, providing a more efficient and unified approach to customer management.


NEW QUESTION # 52
A large retail company is looking to migrate some of its critical admin processes to Slack to improve efficiency. Which process would be most effectively managed within Slack?

Answer: D

Explanation:
The employee onboarding process is well-suited to be managed within Slack, as it can utilize various Slack features like automated workflows, dedicated channels, and file sharing to streamline the integration of new employees into the company.


NEW QUESTION # 53
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