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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Change Management and Adoption		- Training and enablement planning - User adoption strategies - Communication and rollout planning
Delivery and Migration	17%	- Role definition across Slack, partner, and client teams - End-to-end migration planning and execution - Slack delivery best practices
Slack Administration and Governance		- User lifecycle management - Security and compliance controls - Workspace configuration and settings
Solution Design for Slack		- Integration design with Salesforce ecosystem - Workspace architecture and design principles - Channel strategy and governance model

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Salesforce Certified Slack Consultant Sample Questions (Q42-Q47):

NEW QUESTION # 42
During the Slack migration, you encounter an unexpected technical issue that causes a delay.
How should you communicate this to the client?

A. Immediately call a large meeting with all employees of the client to discuss the technical issue in detail
B. Promptly inform the client of the issue, its impact on the timeline, and the steps being taken to resolve it
C. Postpone the communication about the issue until a solution has been fully implemented
D. Do not report the issue to the client to avoid causing concern, and try to resolve it internally as quickly as possible

Answer: B

Explanation:
It's important to promptly inform the client about any issues that arise, including the specific nature of the problem, its impact on the migration timeline, and the measures being taken to address it. This approach ensures transparency, maintains trust, and allows the client to make any necessary adjustments in their planning.

NEW QUESTION # 43
RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?

A. Map SCIM attributes dept and mgr to populate the custom profile fields "Department" and "Manager" in Slack.
B. Create custom profile fields "Department" and "Manager" so SCIM can push values to these fields.
C. Create custom profile fields "Department" and "Manager" so members can update them manually.
D. Push SCIM attributes enterprise.department and enterprise.manager.managerId from IDP to populate the custom profile fields "Department" and "Manager" in Slack.

Answer: A

Explanation:
The correct answer is A . To evaluate Slack adoption by department and identify managers who can help nominate or develop internal champions, the client needs reliable organizational metadata in Slack. The cleanest way to achieve this is to map SCIM attributes such as dept and mgr to Slack profile fields for Department and Manager . This keeps the fields governed by the identity source rather than relying on users to manually type their own department or manager information. Option B is weak because manual updates create inconsistent, incomplete, and untrusted profile data. Option C uses overly specific or incorrect attribute naming for the tested scenario; the expected mapping is the standard department and manager-style SCIM attribute mapping into Slack profile fields. Option D is incomplete because simply creating custom fields does not define the actual SCIM attribute mapping. For adoption analysis, Slack profile data must be structured and dependable, otherwise department-level analytics and champion identification become unreliable.

NEW QUESTION # 44
A company is integrating Slack for its global team. The IT department wants to ensure that certain sensitive channels are private and accessible only to specific regions due to compliance reasons.
What is the best approach to align and agree on these settings?

A. Implement an organization-wide setting that restricts channel creation to admins only
B. Set all channels to private by default and manually grant access to specific regions
C. Allow open access to all channels and rely on team members to follow guidelines
D. Create a policy that requires regional managers to request access for their teams to sensitive channels

Answer: D

Explanation:
This approach ensures controlled access to sensitive channels while aligning with compliance requirements. Regional managers, being aware of their teams' needs and compliance constraints, can effectively manage access requests, ensuring both security and efficiency.

NEW QUESTION # 45
You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A. Objective, channel setup recommendations and target audience
B. Target audience, objective and delivery method
C. Objective, channel setup recommendations and delivery method
D. Target audience, channel setup recommendations and delivery method

Answer: B

Explanation:
The correct components are target audience, objective, and delivery method . A rollout communication plan must define who the communication is for, what the communication is intended to accomplish, and how it will be delivered. The target audience matters because executives, admins, champions, managers, and end users need different information at different points in the rollout. The objective clarifies the purpose of the message, such as awareness, action, training registration, policy change, launch readiness, or reinforcement.
The delivery method defines how the message reaches the audience, such as Slack announcements, email, live sessions, manager cascades, or help channels. Option A omits the objective, which is a serious gap because communication without a stated goal becomes generic broadcast messaging. Option C omits the audience, making the communication impossible to tailor. Option D omits the delivery method, leaving the plan incomplete. Channel setup recommendations may appear elsewhere in the launch plan, but they are not one of the core components of the communication plan itself.
Reference topic: Learning and Enablement - rollout communication planning, audience segmentation, communication objectives, delivery methods, and change-management messaging.

NEW QUESTION # 46
A financial company using Slack wants to ensure that the apps being used comply with strict data security regulations. What is the most appropriate app approval setting they should implement?

A. Automatically approve all apps listed in the Slack App Directory
B. Allow all employees to install any apps they find useful
C. Only permit apps that are developed in-house
D. Set up a process where all app installations require approval by the IT department

Answer: D

Explanation:
Implementing a process where the IT department must approve all app installations allows the company to ensure that each app complies with their strict data security regulations, maintaining control over app security.

NEW QUESTION # 47
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