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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
B. Al capabilities empower sales & marketing analysts to accelerate decisions.
C. SAP Build can be used to create custom apps.
D. SAP Integration Suite is available to integrate applications.
E. Business process analysis is available out-of-the-box.

Answer: B,C,D

NEW QUESTION # 16
What is SAP Customer Data Cloud designed to do?

A. Manage customer identities, consent, and preferences.
B. Provide multiple views of the customer.
C. Execute end-to-end loyalty campaigns.
D. Connect information from a single source.

Answer: A

NEW QUESTION # 17
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Management of opportunities
B. Support end-to-end e-commerce processes
C. Customer credit scoring
D. Checkout and payment modules
E. Delivery of an e-commerce platform

Answer: B,D,E

NEW QUESTION # 18
Which solution can be used to analyze a real-time 360 view of the customer?

A. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
B. Enterprise Consent and Preference Management
C. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)
D. SAP Customer Data Platform

Answer: D

NEW QUESTION # 19
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration is GDPR compliant
B. Integration monitoring needs to be centralized
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration value mapping needs to be maintained
E. Integration caters for error handling and monitoring

Answer: C,D,E

NEW QUESTION # 20
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