Free PDF 2026 Salesforce Salesforce-Communications-Cloud: Salesforce Communications Cloud Accredited Professional (AP) Exam–The Best Free Exam Questions

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Delivery	16%	- Execute data migration plans - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality - Align architecture and order components
Topic 2: Planning and Design	60%	- Prioritize and size user stories - Develop data migration strategies - Design asset management and MACD workflows - Decompose commercial products for implementation - Create quoting and order capture processes - Design order fulfillment orchestration flows - Design scalable product catalog models
Topic 3: Discovery	24%	- Assess customer IT ecosystem against architectural principles - Map business processes, personas and requirements - Align requirements to native features or external solutions - Define KPIs based on business goals and budget - Evaluate data volume and platform constraints - Select appropriate Communications Cloud products

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q16-Q21):

NEW QUESTION # 16
Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

A. Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.
B. Configure a Callout Orchestration item using the enhanced system interface
C. Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL
D. Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Answer: A

Explanation:
If the asynchronous response for the event is short, you can use the same callout to wait for the response. However, if the callout takes a long time, such as days, then it is best to use a push event to receive the response.

NEW QUESTION # 17
UC offers business internet to its customers. UC has two requirements based on customer regions in order to offer competitive prices in each region and customer must able to see prices before adding to cart. What are the two ways customer meet this requirement?

A. Create price list and price list entries associated with context Rules per region
B. Create price list per region and use context Rules to determine the correct Price List
C. Create base price list and multiple child price list per region
D. Create an attribute on business internet offers and use attribute based pricing

Answer: A,B

Explanation:
To meet regional pricing requirements and allow customers to see prices before adding to the cart, creating price lists and entries associated with context rules per region (A), and using context rules to determine the correct price list based on the region (C) are effective strategies. This allows for dynamic pricing adjustments based on customer location, ensuring competitive and region-specific pricing is displayed.References:
Salesforce CPQ documentation on price lists, entries, and context rules.

NEW QUESTION # 18
UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each via one parent class product from all commercial offerings
B. Create one decomposition relationship each from all commercial offerings to the same technical product
C. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item

Answer: A

NEW QUESTION # 19
Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

A. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize
B. Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.
C. Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.
D. Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse
E. Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

Answer: A,B,D

Explanation:
For creating a guided ordering process for both Sales agents and B2C consumers, using OmniScript is the most effective approach. OmniScript allows for the building of dynamic, interactive scripts that can guide users through complex processes, such as order entry. For B2C consumers, calling OmniScript via Community Builder on a Salesforce community maximizes the reuse of the developed scripts and ensures a consistent user experience across agent and consumer interfaces, while also adhering to Salesforce ' s best practices for community engagement and process automation.References:Salesforce Communications Cloud OmniScript documentation and Salesforce Community Cloud best practices.

NEW QUESTION # 20
A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A. Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
B. Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C. Add the delivery zip code customer field as a header in the pricing calculation matrix
D. Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

Answer: A

Explanation:
To implement attribute-based pricing with tax calculations based on the service account ' s zip code, using a custom Apex class within a pricing plan step is a scalable solution. This allows for the dynamic calculation of taxes based on configurable criteria (such as zip code) and the addition of this amount to the total price in the CPQ cart, minimizing the impact on performance by leveraging efficient Apex code execution within the pricing calculation flow.References:Salesforce CPQ documentation on custom pricing methods and Apex development for CPQ.

NEW QUESTION # 21
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