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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design for Slack | - Workspace architecture and design principles - Channel strategy and governance model - Integration design with Salesforce ecosystem | |
| Topic 2: Slack Administration and Governance | - Security and compliance controls - Workspace configuration and settings - User lifecycle management | |
| Topic 3: Change Management and Adoption | - Communication and rollout planning - User adoption strategies - Training and enablement planning | |
| Topic 4: Delivery and Migration | 17% | - End-to-end migration planning and execution - Slack delivery best practices - Role definition across Slack, partner, and client teams |
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NEW QUESTION # 79
A user reports that they are not receiving notifications from Slack, despite having important ongoing conversations. What should be the first step in troubleshooting this issue?
Answer: A
Explanation:
The first and most effective step in troubleshooting notification issues in Slack is to check the user's notification settings. Ensuring these settings are configured correctly can often resolve the issue without needing more drastic measures.
NEW QUESTION # 80
You will be supporting the discussion around approval policies for apps and external collaboration for a client that has been using Slack for three years. You need to identify the right people on the client side to be involved.
What is the best question to ask to better understand who should take part in the discussion?
Answer: C
Explanation:
The correct answer is A. Approval policies for apps and external collaboration are governance and policy decisions, so the right stakeholders are the people responsible for Slack policies and settings. This may include Org Owners, Org Admins, security, compliance, legal, IT, or collaboration platform owners depending on the client's operating model. Option B is too narrow because the head of IT may not own Slack-specific policy decisions, especially in a mature Slack environment where security, compliance, or collaboration governance may share responsibility. Option C is misaligned because communication and learning stakeholders are important for rollout messaging and enablement, not app approval or Slack Connect policy decisions. Option D is also insufficient because superusers understand usage patterns but usually do not own enterprise policy decisions. The consultant should identify decision-makers by responsibility, not title alone. Asking who owns policies and settings ensures the correct people attend the discussion and prevents policy decisions from being made by stakeholders without proper authority.
NEW QUESTION # 81
In a growing startup, there is a need to assign a role responsible for managing day-to-day operations in Slack, such as user permissions and channel management, but without access to sensitive billing information. Which role should they assign?
Answer: C
Explanation:
The Workspace Admin role is appropriate for managing day-to-day operations such as user permissions and channel settings in a startup environment, and importantly, they do not have access to sensitive billing information, which aligns with the startup's requirement.
NEW QUESTION # 82
RedSplash Corp is trying to determine Slack adoption by department to understand where managers can identify Slack champions who can train other internal users.
What attributes mapping can you suggest to get an insight into this data?
Answer: A
Explanation:
The correct answer is A . To evaluate Slack adoption by department and identify managers who can help nominate or develop internal champions, the client needs reliable organizational metadata in Slack. The cleanest way to achieve this is to map SCIM attributes such as dept and mgr to Slack profile fields for Department and Manager . This keeps the fields governed by the identity source rather than relying on users to manually type their own department or manager information. Option B is weak because manual updates create inconsistent, incomplete, and untrusted profile data. Option C uses overly specific or incorrect attribute naming for the tested scenario; the expected mapping is the standard department and manager-style SCIM attribute mapping into Slack profile fields. Option D is incomplete because simply creating custom fields does not define the actual SCIM attribute mapping. For adoption analysis, Slack profile data must be structured and dependable, otherwise department-level analytics and champion identification become unreliable.
NEW QUESTION # 83
When conducting a live Slack training session for a newly formed team in a corporation, what is the most effective way to create an experiential learning environment?
Answer: B
Explanation:
Engaging participants in a hands-on workshop where they actively use Slack to collaborate on a simulated project is key to experiential learning. This approach allows participants to practically apply what they learn in a real-world context, enhancing their understanding and skills. The addition of real-time guidance and feedback from the instructor further reinforces learning and skill development.
NEW QUESTION # 84
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