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| Section | Objectives |
|---|---|
| Topic 1: Experience Personalization | - Content personalization strategies - Salesforce CMS integration - Audience targeting and segmentation |
| Topic 2: Security and Access | - User authentication and login methods - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility |
| Topic 3: Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Topic 4: Experience Site Configuration | - Navigation and structure configuration - Templates and branding - Site creation and setup |
| Topic 5: Collaboration and Engagement | - Case management in Experience Cloud - Chatter and community engagement features |
| Topic 6: Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
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NEW QUESTION # 16
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
Answer: B
Explanation:
This option allows UMS to approve the first post of any new member who has joined within 7 days or less.
UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as
"Joined Date is within last 7 days". UMS can alsochoose the action as "Require Approval" and assign a moderator group to review and approve the posts.
NEW QUESTION # 17
Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer users. No customer has access to more than one experience.
Which two steps should the UC admin take to grant access to each customer? Choose 2 answers
Answer: A,C
Explanation:
To grant access to each customer, the UC admin should select a permission set and a profile for a given experience. A permission set is a collection of settings and permissions that give users access to various tools and functions in Experience Cloud. A profile is a collection of settings and permissions that determine what users can see and do in Experience Cloud. By selecting a permission set and a profile for each experience, the UC admin can control the access level of each customer user.
NEW QUESTION # 18
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
Answer: B
Explanation:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.
NEW QUESTION # 19
Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.
Which two permissions must be enabled for site users in Setup to accomplish this?
Choose 2 answers
Answer: A,B
Explanation:
To allow site users to tag site content with custom tags or member-created topics, you need to enable two permissions for site users in Setup:
* Create Topics. This permission allows users to create new topics and assign them to content, such as posts,files, or articles. Users can also edit or delete the topics they created.
* Member Can Access Topics. This permission allows users to access the topic management features on the site, such as viewing, following, or unfollowing topics. Users can also see thetopics assigned to content and filter content by topics.
NEW QUESTION # 20
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
Answer: B,D
Explanation:
When you package your Experience Cloud site, some components and settings are included as dependencies, while others are not. For example:
* Custom list views for custom objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
* Custom list views for standard objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
NEW QUESTION # 21
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