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SAP C_BCSCX_2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
  • 1. Use cases across customer journey
    • 2. Solution capabilities and value propositions
      Topic 2: Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Data-driven customer engagement
        • 2. Personalization and analytics use cases
          Topic 3: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
          • 1. Omnichannel customer engagement
            • 2. Customer experience transformation scenarios
              Topic 4: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. End-to-end process integration
                • 2. Data flow between CX and ERP systems

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q20-Q25):

                  NEW QUESTION # 20
                  How does SAP Customer Experience support end-to-end processes?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,E


                  NEW QUESTION # 21
                  Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                  Answer: B


                  NEW QUESTION # 22
                  Which of the following features are available in SAP Service Cloud Version 2?
                  Note: There are 2 correct answers to this question.

                  Answer: A,D


                  NEW QUESTION # 23
                  Which SAP CX solution would you position to process customer issues?

                  Answer: D


                  NEW QUESTION # 24
                  What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,D


                  NEW QUESTION # 25
                  ......

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