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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Exam Format:	Multiple choice
Available Languages:	English
Real Exam Qty:	30
Exam Duration:	60 minutes
Passing Score:	73%
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Learning Hub SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

NEW QUESTION # 13
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Quote to Order
C. Opportunity to Quote
D. Lead to Opportunity
E. Hire to Retire

Answer: B,C,D

NEW QUESTION # 14
In what ways can SAP CX AI toolkit optimize businesses?
Note: There are 3 correct answers to this question.

A. By providing visual search options to transform the shopping experience for customers
B. By integrating with non-SAP systems
C. By automatically generating and managing product attributes from existing descriptions
D. By generating engaging content for banners, social media posts, and blog posts
E. By supporting edge computing scenarios

Answer: A,C,D

NEW QUESTION # 15
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Delivery of an e-commerce platform
B. Management of opportunities
C. Support end-to-end e-commerce processes
D. Customer credit scoring
E. Checkout and payment modules

Answer: A,C,E

NEW QUESTION # 16
Which application would you recommend to manage the customer consent and preference lifecycle?

A. SAP Sales Cloud Version 2
B. SAP Customer Data
C. SAP Commerce Cloud
D. SAP Emarsys

Answer: B

NEW QUESTION # 17
Which solution can be used to analyze a real-time 360 view of the customer?

A. Enterprise Consent and Preference Management
B. Customer Identity Access Management (CIAM) for Business-to-Consumer (B2C)
C. SAP Customer Data Platform
D. Customer Identity Access Management (CIAM) for Business-to-Business (B2B)

Answer: C

NEW QUESTION # 18
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